Because newsletters can be fun

Streamline Remote Support Processes With LogMeIn Rescue

October 8, 2010

Our recently announced LogMeIn Rescue integration allows Zendesk agents to collaborate with customers to solve problems by initiating remote support sessions from Zendesk and capturing important session details back on a ticket. The integration can also be useful for administrators and support supervisors. By having visibility into these remote sessions within Zendesk, administrators can audit as […]

Saving the World by Being Grungy

October 7, 2010

As stewards of this fine planet, we’ve been really trying our hardest to be better about not destroying it on a daily basis. So, in addition to recycling, not running the water while brushing our teeth, and at least googling what it would take to make our cars run on biodiesel, there has also been […]

All The News That’s Fit to Print (For Small Businesses)

October 7, 2010

The New York Times Small Business section is a great complement to the traditional business page of the newspaper. While the traditional page veers towards finance and large questions like national trade law, this section filters that same news — as well as offer advice and editorials — for small business owners. Today, the paper […]

Netiquette Advice From Emily Post’s Great-Great Grandson

October 7, 2010

Manners have always been touch and go in the email realm. For some reason, it’s just way easy to forget all those hard-earned composition rules we learned in school (i.e. never typing in all caps and never abandoning spell check). It’s also amazingly easier to get snippy, throw temper tantrums, and tell bad jokes. As […]

Watching for Bird Droppings

October 7, 2010

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings […]

Preparing for an Emergency Landing Gets Fun

October 6, 2010

If there’s ever been a reason to fly Cebu Pacific Air, it’s because the flight attendants are freakin’ rad. Everybody knows that even the perkiest flight attendant doesn’t have a prayer of holding any passenger’s attention once he or she launches into the whole, “ok, so when the plane begins spiraling out of control and […]

Conversations: Adrian McDermott, Our VP of Engineering

October 6, 2010

Zendesk CEO Mikkel Svane sits down with the new Zendesk VP of Engineering, Adrian McDermott to talk about where he came from, the excitement of working for a startup, and which company founder he likes best.

Real Live Customer Support Gal Weighs in on NBC’s ‘Outsourced’

October 6, 2010

Ok, “Outsourced,” let’s be honest, the pilot last week was a disaster. The writing was half-assed and smacked of a late homework assignment; the culture clash between Indians and one American guy from the Midwest was dumbed down to insults being thrown by both sides, and frankly, I was impressed we actually made it to […]

Truly Caring When You Screw Up

October 5, 2010

Being part of a customer service screw up pretty much sucks. Whether it’s you making the mistake, or whether you are on the receiving end, it can be tough to handle it gracefully. Scott Stratten — author of UnMarketing — wrote recently about a truly crappy breakfast he had at a Hilton Breakfast buffet. Both […]

Upcoming Zendesk Webinars in October

October 5, 2010

With the addition of two new team members, Amy and Roxy,  we’re excited to announce that we’ve got a full calendar of FREE October webinars! Enhance your support skills Build out your Zendesk Learn and share with other great members using Zendesk This month we have a special guest, CALE Parking USA, joining us. Jeff […]

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