Because newsletters can be fun

What Is Good Customer Service?

September 30, 2010

Good infographic on customer service by our friends at Get Satisfaction. These people get it.

Do People Really Need People? The Humans vs. Self-Service Kiosks

September 30, 2010

There’s a funny little dual occurrence that I’ve been witnessing lately. Just the other day I was at the airport, waiting to check-in on a flight. There were half a dozen or so people waiting to use the online check-in kiosks and almost none waiting at the counter with a real person on it. The […]

RadioShack Death Watch

September 30, 2010

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings […]

“Display Advertising Is Bringing Sexy Back”

September 29, 2010

We’re pretty sure that when Justin Timberlake sang so eloquently about “bringing sexy back,” he wasn’t thinking about display advertising. But Barry Salzman, who heads up Google’s display advertising, may have been. He announced at the IAB advertising conference that Internet users can brace for a future chockfull of  stimulating display ads. In five years, […]

The Politics of Shopping

September 29, 2010

Political elections can put businesses in compromising positions, especially when your business makes most of its money through paid advertising. Take for instance DailyCandy, a daily newsletter geared toward fashionistas, foodies, and well, ladies who have a hankering for luxury. So when subscribers received an e-mail from DailyCandy titled “A Message from Meg Whitman – Dedicated […]

You’d Get Through to Me

September 29, 2010

A profile of J. Crew C.E.O. Mickey Drexler in the Sept. 20 issue of the New Yorker mentioned that Drexler: Carries on multiple conversations, by BlackBerry or phone, with several customers whose experiences with J. Crew have come to his attention. He is maniacal about customer service. (We’d would link to the story, but the […]

Gourmet Games

September 28, 2010

The magazine industry is very clearly throwing a lot of stuff against the wall (or at least the iPad) these days vis-a-vis engaging readers. Tech culture blogger Anil Dash talks about developing a magazine app for Gourmet, which only this past year shuttered its print edition. Their strategy for a more engaging magazine? Gameplay and […]

Customer Support Apps for BlackBerry, iPhone, and Android

September 28, 2010

Remember life before smartphones? How did we ever do anything? Times have changed. Today, with nearly every kind of information in the palm of our hands, we can communicate with others instantaneously from anywhere. And it’s not just phone, email, text, chat, web, music and video. Now it’s possible to download thousands of mobile applications […]

New Mobile Customer Support App for BlackBerry®

September 28, 2010

Zendesk for BlackBerry is here! Your customer support agents with BlackBerry smartphones will have the same visibility into Zendesk ticket system activity, wherever they are. With Zendesk for BlackBerry, support agents can view, create, and update tickets on the go. Zendesk for BlackBerry is the latest addition to Zendesk’s mobile help desk products, which also […]

Meet Us in Miami Oct. 7

September 28, 2010

We love that our offices are based in San Francisco, we really do. But if we can voice just one teeny complaint, it’s the lack of sweater-less weather. Thank goodness we’re hosting a Miami meetup on Thursday, October 7, 2010. We’ll be taking over Segafredo and treating all of our Zendesk lovers, aficionados, customers, and […]

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