Good infographic on customer service by our friends at Get Satisfaction. These people get it.
Theres a funny little dual occurrence that Ive been witnessing lately. Just the other day I was at the airport, waiting to check-in on a flight. There were half a dozen or so people waiting to use the online check-in kiosks and almost none waiting at the counter with a real person on it. The […]
They say Corporate America has no sense of humor. Are they right? Find out by following Write The Company a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands and what the companies behind them had to say about it. Every Thursday, Zengage brings […]
We’re pretty sure that when Justin Timberlake sang so eloquently about “bringing sexy back,” he wasn’t thinking about display advertising. But Barry Salzman, who heads up Google’s display advertising, may have been. He announced at the IAB advertising conference that Internet users can brace for a future chockfull of stimulating display ads. In five years, […]
Political elections can put businesses in compromising positions, especially when your business makes most of its money through paid advertising. Take for instance DailyCandy, a daily newsletter geared toward fashionistas, foodies, and well, ladies who have a hankering for luxury. So when subscribers received an e-mail from DailyCandy titled “A Message from Meg Whitman – Dedicated […]
A profile of J. Crew C.E.O. Mickey Drexler in the Sept. 20 issue of the New Yorker mentioned that Drexler: Carries on multiple conversations, by BlackBerry or phone, with several customers whose experiences with J. Crew have come to his attention. He is maniacal about customer service. (We’d would link to the story, but the […]
The magazine industry is very clearly throwing a lot of stuff against the wall (or at least the iPad) these days vis-a-vis engaging readers. Tech culture blogger Anil Dash talks about developing a magazine app for Gourmet, which only this past year shuttered its print edition. Their strategy for a more engaging magazine? Gameplay and […]
Remember life before smartphones? How did we ever do anything? Times have changed. Today, with nearly every kind of information in the palm of our hands, we can communicate with others instantaneously from anywhere. And its not just phone, email, text, chat, web, music and video. Now its possible to download thousands of mobile applications […]
Zendesk for BlackBerry is here! Your customer support agents with BlackBerry smartphones will have the same visibility into Zendesk ticket system activity, wherever they are. With Zendesk for BlackBerry, support agents can view, create, and update tickets on the go. Zendesk for BlackBerry is the latest addition to Zendesks mobile help desk products, which also […]
We love that our offices are based in San Francisco, we really do. But if we can voice just one teeny complaint, it’s the lack of sweater-less weather. Thank goodness we’re hosting a Miami meetup on Thursday, October 7, 2010. We’ll be taking over Segafredo and treating all of our Zendesk lovers, aficionados, customers, and […]
