Because newsletters can be fun

Porn Industry Figures Out FaceTime — Mac Observer

September 27, 2010

You really got to give it to the porn industry for often being the first industry to figure out the best way to maximize a new technology faster than the rest of us. Apple’s FaceTime for iPhone 4 has been put to good use by, an adult website company that is absolutely NSFW. And […]

Real Live Customer Support Gal Weighs in on NBC’s ‘Outsourced’

September 27, 2010

NBC premiered “Outsourced” last week, its new show about a young American from good ol’ white bread Kansas City, who is sent to India to manage an outsourced call center that sells lame novelty gifts like like fake poop and battery-operated boobs that jiggle to “Jingle Bells.”  Even before the show aired, people were outraged […]

If somebody has 1,000 followers and writes a negative Tweet about Wow Bao, then 1,000 people could think the restaurant is bad.

September 26, 2010

Ever since the public has been able to use Twitter to lament about a restaurant’s bad service, food, and other dining experience failtures, chefs and owners have had to deal with the fact that one little negative tweet can sometimes impact thousands of potential diners. USA Today offers an interesting article about restaurant owners who […]

How to Deal with an Angry Customer

September 24, 2010

Pretty great web comic about customer service (esp. if you’ve every worked in customer service) from Scott Meyer’s Basic Instructions Series This is just one panel. Be sure and check out the whole thing. (via)

New Zealand Air’s CEO Dons Full-Body Paint for the Team

September 24, 2010

We’ve talked at length here about empowering employees, having bottom-up innovation, and ensuring that customers are met with surprise and delight at every opportunity. Today, we want to reflect a little on the role of the CEO in leading the organization’s culture. Harvard Business Review recently published an interesting article about culture and the CEO’s role […]

The Razor and The Blade(s)

September 24, 2010

If you’ve spent even two minutes in business school (or just one minute around business school majors), you have heard the famous tale of how Gillette invented a whole new marketing and business strategy by pricing its razor handles cheaply and then selling their customers a lifetime of blades at a premium. Well, that might […]

‘Microsoft, you’re wasting time, energy and resources on this rewards program’

September 24, 2010

Skeptical of the new customer loyalty program, Bing Rewards, Mashable’s Ben Parr takes aim at the program launched by Microsoft a couple of days ago, saying it’s just one big waste of the software company’s time. He also manages to get in a good shot at the Zune. Are thousands or millions of people really going […]

Good Old Games’ Bizarre PR Stunt Pisses Off Customers

September 24, 2010

In the current economic climate, total brand collapse has become a fact of our existence–the last year alone saw the collapse of brands like indie culture mag Paste and beloved design mag Domino, while the mega-green Elephant Pharmacy closed all of its stores in 2009. This list could go on and on. For repeat customers who enjoy the […]

The Art of the Cold Call

September 23, 2010

In this era of using nearly everything but the good old telephone to reach out to customers, Inc. offers an incredibly comprehensive list of tips for cold calling big customers. That is, how to pick up the phone and reach out to giant Fortune 500 companies and not have them immediately hang up on you. […]

Corral Your Business Data With Metricly

September 23, 2010

We live and work on an open plain of data. It’s up to the business owner to round up all their various metrics. At Zendesk, we collect data from our product, from our support and marketing teams, as well as from our development crew, among others. As with a lot of businesses, we use this […]

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