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Write The Company: Playing Percentages with Progresso

September 23, 2010

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings […]

The Reality of NBC’s Call Center Comedy

September 22, 2010

NBC’s new workplace comedy “Outsourced” premieres Thursday Sept. 23, but America is already offended. On one hand, concerns have been raised that the show’s portrayal of life in an Indian call center will be totally racist, mining ignorant stereotypes about Indian culture for cheap laughs. On the other hand, the show’s executive producer told The […]

A Mechanic You Can Trust (No, We’re Totally Serious)

September 22, 2010

San Francisco’s Luscious Garage is an auto repair shop dedicated to innovative and transparent customer service. Yes, you read that little bit correctly. This entirely awesome garage, specializing in hybrid vehicles, that’s woman-owned and operated, has taken several radically new steps to ensure its customers leave without ever feeling ripped off. How often is that […]

Craigslist’s Adult Services Pages Are Gone!

September 20, 2010

Sure, it’s probably a good thing for the majority of the country that Craigslist will no longer post listings for escorts, masseuses, and various other thinly-veiled forms of prostitution. But as with any big, sweeping change, there are some people who aren’t happy. Sex workers and their advocates, for instance, have argued that Craigslist has […]

Tip of the Week: Add a Custom Header to Your Support Emails

September 17, 2010

A few weeks ago, we discussed adding a custom image to your Zendesk Web Portal. In this tip, we’ll show you how to add a similar header to the emails you send out through your Zendesk. As you know, your Zendesk comes ready with email integration. Using Triggers, your Zendesk can send out email updates […]

All Hail the Employee: Why CEOs Must Bow Down to Their Workers

September 17, 2010

The idea that the customer always comes first has been the cornerstone of capitalism for as long as anyone can really remember. So it took a true visionary, revolutionary, very innovative CEO to propose otherwise. In his recent book, “Employees First, Customers Second,” which quickly became a bestseller, Vineet Nayar, CEO of HCL Technologies (HCLT) […]

Help Desk Evolved

September 16, 2010

Help desk 2.0, next gen IT, social support – use whatever buzzwords or phrasing you want, but the bottom line is the same: the old help desk has at worst evolved and at best become extinct. Remember when you had to physically go see IT…at their desk? Or maybe they made the house call to […]

Announcing LogMeIn Rescue for Zendesk: Remote Support Software for Your Help Desk

September 16, 2010

Zendesk is pleased to announce LogMeIn Rescue for Zendesk, our latest partnership with LogMeIn that brings remote support capabilities to more than 5,000 Zendesk customers through a single integrated experience. Now support agents can combine the powerful remote support from LogMeIn Rescue with advanced ticketing workflow from Zendesk to deliver fast, reliable support for PCs, […]

The Nipple Effect

September 16, 2010

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings […]

Copenhagen Meet and Drink on Sept. 22

September 15, 2010

It’s time to hit the books with Zendesk. And when we say hit the books, we mean get together at the prestigious Library Bar in Copenhagen, on Sept. 22, for drinks and sparkling conversation. Join us as we indulge in our Danish roots and talk about everything you’ve ever wanted to know about Zendesk and […]

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