Because newsletters can be fun

WaveAdept on Loving Customers in the Cloud

September 15, 2010

Lessons learned from other companies are often universal – it’s the ultimate example of learning from your peers. This week, we look at what lessons can be learned from WaveAdept, a small company that helps organizations get the best out of the cloud computing promise, by helping customers get the most out of a bunch of […]

Create Twickets With a New HootSuite Button

September 14, 2010

Zendesk lets you use social interactions and knowledge sharing on Twitter to drive your business. With just one click you can turn a tweet into a Zendesk ticket, called a “twicket,” and make Twitter your new channel for customer engagement. Zendesk supports all of your favorite Twitter clients, including TweetDeck, Seesmic, HootSuite, and more. Speaking […]

7 Tips on Using Location-Based Social Media to Boost Business

September 14, 2010

If all publicity is good publicity, what’s even better? Free publicity. And what’s even better than that? When the free publicity comes straight from customers. Location-based social media services, such as Foursquare, Gowalla, and Facebook Places are juicy opportunities for small businesses to get oodles of free publicity. That’s because these services allow tech-savvy, smartphone-enabled customers […]

Bros Icing Bros: The “Punch Buggy” of the 21st Century

September 13, 2010

Most companies would be thrilled if an unsolicited, consumer-based Internet campaign brought a surge in sales and brand visibility to one of its signature products. But in the case of the year’s most ubiquitous viral ad campaign, Bros Icing Bros, the bromance between Smirnoff Ice and its newfound audience of dudes was broken off quickly. […]

Zendesk Resources: Where to Get Help and Get Answers

September 10, 2010

When you sign up for a Zendesk trial, you get a message in yellow that congratulates you and tells you your new help desk is ready. It’s ready?! Already! Wow! But how? I haven’t done anything yet, I don’t even know how to do anything yet! That’s the great thing about Zendesk –  all you […]

Never Underestimate the Power of Cheerleaders

September 10, 2010

As the NFL season kicks off this weekend, some new research generated by Nielsen Company reveals that true to its nickname, the Dallas Cowboys are indeed America’s Team, at least in terms of media coverage. Nielsen’s Sports Media Exposure Index measured last year’s local and national TV ratings, official team website traffic, and internet buzz […]

Write The Company: An S.O.S. to S.O.S

September 9, 2010

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Each week Zengage brings […]

Training Employees to Learn

September 6, 2010

Zengage is all about customer experience – bringing you help and advice to ensure that your organization’s customers have the best possible experience they can. We often drawn the strong connection between happy, empowered employees and good customer service. Along those lines, it is important to examine how staff training can impact employee happiness, and […]

Tip of the Week: Customize Your Help Desk Header Using CSS

September 3, 2010

A while back, our CEO Mikkel Svane called out some impressive Zendesk design implementations. Zendesk allows the web developers among you, to leverage both custom CSS and Javascript in order to do some extensive customization of a Zendesk Help Desk. In this Zendesk Tip of the Week, I wanted to show you how to customize […]

Write The Company: Pumping Shell for Answers

September 2, 2010

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Each week Zengage brings […]

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