Because newsletters can be fun

Tip of the Week: Using Twickets On the Go

August 20, 2010

As more consumers take to the social web to express their opinion about products and services, brands are learning the increasing importance of engaging these customers online in their social medium of choice.  With the recent launch of Twitter for Business, Zendesk empowers business users with the ability to turn a tweet into a customer […]

Get Feedback on Support Responses With Nicereply

August 20, 2010

Offering good customer support and service is a lot like other human interactions; and one of the most important things you can do is listen. This can mean just making sure you understand what the other person is saying; but it also means listening to any feedback they have about you. The crew over at […]

Write The Company: Kohler Toilets Kick Butt

August 19, 2010

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Each week Zengage brings […]

Conversations: Scotty vs. The Office Job

August 18, 2010

Zendesk CEO Mikkel Svanne sits down with Scotty Iseri, creator of and the videomaker behind the videos. They discuss web entertainment and the naughtiness therein.

Time to Cast Your Votes for SXSW 2011: We Say Pick Jake

August 18, 2010

You know what’s cool? South by Southwest. You know what’s even cooler? Jake Holman, one of Zendesk’s fabulous product managers, has a shot at being a revered panelist at this amazing conference and festival that brings together new music, independent film, and emerging technology. We might be a little biased, but we’re pretty stoked about […]

Steven Slater’s Excellent Adventure: Will the Love Soon Turn to Hate?

August 17, 2010

As Steven Slater’s 15 minutes of fame extends into its second week, the media and Internet blitz surrounding the Jet Blue flight attendant shows little signs of waning. Instead, rumors are circulating that Slater will soon host a new reality television series that focuses on employees who’ve reached their wits’ end…and also pull crazy stunts […]

Now on Sale in Aisle 5: Commercials

August 17, 2010

Grocery shopping. I used to think of it as a necessary chore. Now that I have two young kids, a solo trip to the nearest MegaMart counts solidly as “me time.” It’s a nearly meditative experience; strolling the aisles, daydreaming of fabulous meals, all the while grabbing as many cheese samples as I can before […]

Are Community Managers Truly Benefiting Companies? Without Any Metrics, Who’s to Say?

August 16, 2010

Much gets said about community management—it is, after all, a pivotal function in ensuring that an organization actually has a community of interest and nurtures that community. But what do community managers really do for a company? Jeff Nolan recently posted a thought-provoking piece on his blog, Venture Chronicles, where he noted that community manager […]

Mango Money’s Biggest Task Is Earning the Trust of the Mistrusted

August 13, 2010

One quarter of US households do not have a banking account. And not surprisingly, the far majority (if not all) of these households are comprised of the working poor. These are the folks who live paycheck to paycheck and are often unable to maintain the minimum balance required by banks, credit unions, and other lending […]

Tip of the Week: Escalating Your Tickets With Groups

August 13, 2010

Please visit this article for the most up to date version of this tip: Escalating Your Tickets with Groups At Zendesk, our customer advocates follow a basic ITIL workflow based on escalation. One of the goals when following ITIL is to streamline the communication channel. To accomplish this, a framework is set up so that […]

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