Because newsletters can be fun

Tip of the Week: Speak Your Customers’ Languages

May 6, 2010

Before you can provide your customers with quality support or service, you first need to make it easy for them to reach you. You could have the most streamlined ticketing workflow in the business; it don’t mean much if your customers can’t submit a ticket. We talk a lot about channels of support – email, […]

Tungle.me Gets Zen By Putting Community Support Into Its Support Flow

May 4, 2010

“Zendesk and Get Satisfaction are the perfect one-two punch. No matter how our customers get their issues resolved, they have a unified support experience from end to end.” Tungle.me is in the business of simplifying the process of scheduling meetings. The company’s flagship offering, Tungle.me, amplifies users’ existing calendar systems, giving users the power and […]

Zendesk ? Salesforce

May 3, 2010

As previously announced we hosted a webinar on the Salesforce-Zendesk integration last Thursday (May 29). We’re pretty psyched about the integration, and can promise that this is just the first (or more correctly, second) step in smoothly integrating Salesforce and Zendesk. We’re big Salesforce fans here at Zendesk. It was the first real company-wide system […]

You're Invited to Tapas in London

April 30, 2010

Come join Zendesk staff, customers and friends for a fun evening in central London. A chance to meet new people, have a couple of drinks, talk shop (and non-shop) with us. Drinks and snacks (tapas) on Zendesk, which is a way better deal than sitting at home drinking your own booze and eating your own […]

Keep Your Plus+ Agents Focused with Group Views

April 29, 2010

One benefit of using Zendesk over your email inbox to manage your support ticket queue is setting it up to not show you certain things. While it may seem like a good idea to see all your support tickets in one big inbox, in practice, this “simplicity” complicates things; makes it difficult to know what […]

New iPhone App: Complete Agent Workflow in the Palm of Your Hand

April 28, 2010

The new Zendesk app for the iPhone is here. Full support for agents viewing and managing tickets while on the go. Zendesk for iPhone lets you stay on top of customer requests and updates with real-time access to Zendesk anytime, anywhere without a laptop or desktop. Easily view, update, and create new tickets — all […]

Experience Some Zen On Facebook With The Buddha Machine

April 23, 2010

Recently, we wrote about the FM3 Zendesk Buddha Machine Wall — a virtual sound installation of multiple Buddha Machines on our website. The Buddha Machine is a small device which creates ambient sound loops composed, performed and produced by Christiaan Virant and Zhang Jian and inspired by Tian Tan Buddha on Lantau Island, Hong Kong. […]

Tip of the Week: Mobile Access for Your Team and Your Customers

April 22, 2010

One of the benefits of using web-based software is that you have access to it wherever and whenever you have access to the web. This means Zendesk is available not only from any desktop or laptop computer, but also any web-ready mobile device — your Blackberry, iPhone, Android, etc. If you go to the Zendesk […]

Bring Your Support Team Into the Fold with Clarizen

April 20, 2010

At Zendesk we understand that your support tool is a key system in understanding customer problems, pain points and feature requests. It’s important that we enable you to turn your Zendesk tickets into actionable tasks in other areas of your business, most notably the project management tool that drives your allocation of resources and tasks. […]

April Meetups! San Antonio and Seattle!

April 16, 2010

Let Us Buy You a Beer Come join Michael, VP of Support & Sales (as well as the best-looking Zendesk T-shirt model there is), in beautiful San Antonio and Seattle this month. We welcome all Zendesk lovers, aficionados, customers and partners. The Details April 22 6-8pm at Blue Star Brewing Company, located at 1414 South […]

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