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Put Support Visibility Into Your Salesforce CRM: Join Our Webinar To Learn More

April 14, 2010

Close the customer loop from sales to support with the new and improved Salesforce integration application. Now, companies who use Salesforce CRM to manage their customer relationships and rely on Zendesk to track their customer conversations will be able to use both of these powerful tools together in one seamless application. Keep your sales team […]

Separating the Noise from the Signal. Or How to Deal with Huge Support Traffic Volumes.

April 13, 2010

We see more and more customers that experience frequent spikes in their support traffic, going from a few hundred requests a day to many thousands. This can occur as your service grows, or as more and more of your customers start using your support channels. While you obviously want to give attention to all your […]

Add Simple SMS to Your Ticket Workflow With Twilio

April 9, 2010

Delivering timely information to the right support agents keep your support machine running smoothly and your customers happy.  Now you can receive text messages to your mobile phone via Twilio’s new SMS API using our new Twilio target.  Zendesk administrators can combine triggers with the Twilio target to build powerful ticketing workflows that will deliver […]

Talking Customer Engagement, Business, and APIs with Robert Scoble

April 9, 2010

I sat down recently with Robert Scoble of RackspaceCloud and Building43 to discuss the history and philosophy behind Zendesk. Robert is such an enthusiast for the web and for innovation – it was both fun and inspiring to talk shop with him. One aspect of Zendesk we discussed that found resonance in the comment thread […]

Thanks for Meeting Us Around the World

April 9, 2010

Our series of Cloud Camp meet-ups down in Australia and New Zealand concluded yesterday and we’d like to thank all the great people who came to meet and greet with our Kiwi agent Justin. It’s always fun to meet folks face-to-face who are interested in Zendesk – both customers and new friends. Up in the […]

Tip of the Week: Setup Auto-Responses to Common Questions with Triggers

April 8, 2010

One of the keys to streamlining your customer support is responding appropriately to tickets as they come in and as they go through your support process

LiquidPlanner + Zendesk Integration Webinar

April 7, 2010

Original Webinar Date: 3/25/2010 Join Adria and Liz Pierce, of Liquid Planner, to learn more about how Liquid Planner works with Zendesk. Liquid Planner, online project management software, is created to work the way you think. It allows you to complete your next project effectively and manage expectations by allowing for flexible timelines. In this […]

Startup crowdSPRING Scaled Support Right Alongside Their Business

April 7, 2010

crowdSPRING is an online marketplace for creative services. Businesses looking for a logo, a website, or even help naming their company can post that project on crowdSPRING; those projects, as well as what the business is paying for them, are then available for the creative community to browse and work on. Right from the start, […]

Batchbook + Zendesk Webinar Integration

April 6, 2010

Original Webinar Date: 3/24/2010 Reclaim your life-work balance with Batchbook, a social CRM tool. Keep information about your customers, leads and contacts in reach without all the complexities. Learn how to use BatchBook’s simple interface with power reporting tools to keep you connected. In this webinar we’ll cover: The ins and outs of BatchBook features […]

Marketbright Streamlines Services as Bug Tracking Meets Customer Support

April 6, 2010

Marketbright has been building and streamlining marketing operations for some of the largest tech companies over the past five years. They have built tools and systems that can help streamline large scale marketing efforts. While the company has a strong commitment to customer support, they found that the management of the support process was eating […]

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