Because newsletters can be fun

April Webinars (with a Geeky Girl Bite) Bring May Flowers

April 5, 2010

This month we’ve got a full calendar of free webinars hosted by Adria Richards, tech blogger and geeky girl extraordinaire. Topics range from the basics of customer support 2.0 to getting started with Zendesk. Adria is also teaming up with our Head of Integrations to hear how our customers are using the Zendesk integration with […]

Tip of the Week: Focus on Support Agent Productivity with Two New Zendesk Plans

April 1, 2010

Zendesk is all about helping you and your company provide better customer support and service.  We've put a lot of thought into all of our software features so that your support team can most effectively address your customer's questions and issues. But today we're announcing two new plans that go beyond software and will help […]

Book Sharing Site Takes Advantage of Help Desk Customization Options

March 31, 2010

Born Free Books is a brand-new, fun community that logs the journeys of books as they are shared by people all over the world. The free service is the creation of the Hatchery, a London, U.K.-based web development agency. The Hatchery managing director Andrew Mobbs decided early on that he wanted to provide the Born […]

Tuesday Double Whammy

March 30, 2010

Yesterday an unannounced DNS change apparently made our mail server go incognito to the rest of the world. The consequences of this came sneaking over night as the changes propagated through the DNS network. Whammy. On top of this our upstream internet provider late last night PST (early morning CET) experienced a failure that prevented […]

It's No April Fools Joke: See You in Melbourne!

March 30, 2010

It might fall on April 1, but we’re not joking about the fun to be had with our friends in Melbourne next week. Zendesk is the official “good times” sponsor of the CloudCamp Unconference series happening across New Zealand and Australia throughout 2010. CloudCamp is where early adapters of cloud computing technologies exchange ideas — and have fun […]

It’s Always Sweeps Week at Blip.tv

March 29, 2010

If you haven’t heard of blip.tv (or even if you have), then don’t touch that dial! The New York-based company’s technology, marketing, advertising and distribution helps 50,000 independent Web show creators reach 26 million people a month for 85 million video views. Blip.tv, founded in 2005, doesn’t charge for its services. Advertisers like Chevy, AT&T […]

Website Services Co. Forge3 Explains How They Tackle Client Request Management

March 26, 2010

We often refer to our online support tool as “help desk software,” but as Jeff at Forge3 explains, Zendesk provides much more than what many people associate with help desk tools. Forge3 is a web services company that exposes businesses to today’s web-based tools and technology. They recently created a cool video explaining how they […]

Create, Retrieve Help Desk Tickets From Chat Sessions

March 25, 2010

I never get tired of talking about turning customer touch points into customer conversations — and at the end of the day, enabling support organizations to create better overall customer experiences. Everyone here at Zendesk is focused on providing tools that improve interactions with customers and in turn create better customer experiences. And today I’m […]

Tip of the Week: Open vs. Pending Tickets and Why You Should Care

March 24, 2010

One of the major benefits to using an online customer support software to handle your customer interactions is that unlike an email inbox, the interactions in a ticketing system have a defined end-point: you mark a ticket solved.  This closed loop process is important for both your company and your customers; it puts you both […]

Learn Why Online Project Management LiquidPlanner is a No-Brainer for Your Team

March 23, 2010

Join Zendesk’s Adria Richards and LiquidPlanner’s Liz Pearce in a live (and free) webinar March 25 from 8:30-9:30 a.m. (Pacific time) and learn how the online project management tool works with Zendesk. LiquidPlanner was created to work the way you think. It allows you to complete your next project effectively and manage expectations by allowing […]

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