Because newsletters can be fun

Thank You For An Amazing Year

December 24, 2009

It’s been a whirlwind year for us and we couldn’t have done it without your support – thank you for all you’ve done to support our exponential growth! Over the past twelve months we’ve raised over $6M in funding, moved from Denmark to Boston at the beginning of 2009, and finally settling in San Francisco […]

Customer Support is the Backbone of Zendesk Businesses

December 22, 2009

Last month Zendesk polled over 500 customer support reps and commissioned a Harris survey of over 1,000 consumers to get their thoughts on customer interactions. Harris Interactive asked consumers questions like: – What industries are most important to have good customer support? – Are you be more likely to talk up a good service experience […]

SnapABug Integrates Visual Customer Support

December 17, 2009

Anyone who focuses on customer service is a friend of ours, which is why we’re particularly pleased to announce that SnapABug has developed an integration for Zendesk, alongside SalesForce, PivotalTracker, and FogBugz. Reinforcing the truism that “A picture is worth a thousand words”, SnapABug leverages screen captures for visual customer support that improves customer satisfaction. […]

Seattle Meetup on December 15

December 14, 2009

We're hosting a meetup in beautiful, rainy Seattle, WA tomorrow Tuesday, December 15, for all Zendesk lovers, aficionados, customers and partners. The meetup will run 6:00 – 8:30 at Pyramid Alehouse Brewery & Restaurant, located at 1201 First Avenue South. As always, the bar tab is on Zendesk. RSVP via Facebook.

Webinar on Time Tracking in Zendesk with Harvest

December 8, 2009

Tomorrow and on next Wednesday we’ll be co-hosting a free webinar that will get you up and running with our Harvest integration. Harvest is an smooth online time tracking and billing solution that lets you easily invoice clients and keep track of account receivables and revenue. The Zendesk integration is tailored so that time tracked […]

We Lost the Battle but Not the War. The Revolution Continues!

December 8, 2009

Last week we asked you to imagine a day without help desk workers and then challenged business owners and managers to give their customer service reps the day off today. Well that didn't exactly happen. We lost that battle but feel pretty confident that we're winning the war. The reality is that no company can […]

Motherly Help Desk Love

December 4, 2009

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A Little Too Much Help Desk Love (NSFW)

December 2, 2009

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Help Desk Love in Action

December 1, 2009

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Mark Your Calendars: On December 8 Help Desk Agents Unite and Take the Day Off

December 1, 2009

December 8th is the day we’re encouraging help desk workers to take the day off. Yes, that’s right, 24 hours without a single help desk customer support rep to call, IM, or email. Now that automated online services are increasingly handling the sales process, it’s time to let the world know that the customer relationship […]

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