It’s been a whirlwind year for us and we couldn’t have done it without your support – thank you for all you’ve done to support our exponential growth! Over the past twelve months we’ve raised over $6M in funding, moved from Denmark to Boston at the beginning of 2009, and finally settling in San Francisco […]
Last month Zendesk polled over 500 customer support reps and commissioned a Harris survey of over 1,000 consumers to get their thoughts on customer interactions. Harris Interactive asked consumers questions like: – What industries are most important to have good customer support? – Are you be more likely to talk up a good service experience […]
Anyone who focuses on customer service is a friend of ours, which is why we’re particularly pleased to announce that SnapABug has developed an integration for Zendesk, alongside SalesForce, PivotalTracker, and FogBugz. Reinforcing the truism that “A picture is worth a thousand words”, SnapABug leverages screen captures for visual customer support that improves customer satisfaction. […]
We're hosting a meetup in beautiful, rainy Seattle, WA tomorrow Tuesday, December 15, for all Zendesk lovers, aficionados, customers and partners. The meetup will run 6:00 – 8:30 at Pyramid Alehouse Brewery & Restaurant, located at 1201 First Avenue South. As always, the bar tab is on Zendesk. RSVP via Facebook.
Tomorrow and on next Wednesday we’ll be co-hosting a free webinar that will get you up and running with our Harvest integration. Harvest is an smooth online time tracking and billing solution that lets you easily invoice clients and keep track of account receivables and revenue. The Zendesk integration is tailored so that time tracked […]
Last week we asked you to imagine a day without help desk workers and then challenged business owners and managers to give their customer service reps the day off today. Well that didn't exactly happen. We lost that battle but feel pretty confident that we're winning the war. The reality is that no company can […]
December 8th is the day we’re encouraging help desk workers to take the day off. Yes, that’s right, 24 hours without a single help desk customer support rep to call, IM, or email. Now that automated online services are increasingly handling the sales process, it’s time to let the world know that the customer relationship […]