Because newsletters can be fun

Buddhies in The Air

November 30, 2009

We’re all used to juggling multiple responsibilities at work, home, with colleagues, friends and family. Zendesk’s Kiwi Business Operations Manager and Customer Advocate Extraordinaire Justin Flitter was visiting headquarters in San Francisco last week, and demonstrated his juggling skills. And yes, those are our new Buddhies flying through the air.

Sandbox: A Safe Environment for Testing out New Configurations and Features

November 24, 2009

Update (2015): You may have noticed that this post is pretty old! For more up-to-date information, check out this Zendesk Sandbox article in our Help Center. As your business grows and changes, so do the business rules and workflows you use to run your help desk. We understand that. You might route your incoming support […]

Labour Party of Ireland Managing Constituent Outreach With Zendesk

November 23, 2009

This fall, the Labour Party of Ireland lobbied in favor of the Lisbon Treaty referendum and used Zendesk to manage constituent questions about the Treaty and how it effects them. “During the recent Lisbon Treaty referendum we were looking for a solution to handle queries from the public, and the solution we found was Zendesk.” […]

Meetup in Cordoba on December 10

November 20, 2009

For all our friends in Argentine, join us in Cordoba on December 10, for our first Meetup on the continent. We’ll be meeting at Rock & Feller’s, Av. Hipólito Irigoyen 81, Nueva Córdoba. RSVP via Facebook to keep updated.  As always, drinks and pizza are on us. Invitamos a todos los usuarios y amigos de […]

600 Ruby Developers Go Startup Crawling in San Francisco

November 18, 2009

The first annual Startup Crawl in San Francisco takes place this Friday, November 20, at some of the city's hottest startups — and Zendesk is on the tour! Some of the other companies on the Crawl include Scribd, Engine Yard, Pivotal Labs, Justin.tv, Apture, and Yammer. The event organizers are taking advantage of all the […]

Get Your Zendesk Help Desk Staff With oDesk

November 16, 2009

oDesk, the global service marketplace for small and medium sized business to hire, manage, and pay remote freelancers or teams, has created a Zendesk Group which lets our customers leverage oDesk’s extensive listings when they’re looking to hire help desk staff. So far, about 50 people have applied to the group and about half have […]

Dublin Meetup on November 25

November 11, 2009

2015 update: You may have noticed this event already happened! If your time machine is broken, just visit the Zendesk Events page to look for upcoming events in Dublin and elsewhere. Come join us for a pint of Guinness in the wonderful capital of the green island of Ireland. Wednesday, November 25 from 6:30-9:30pm we're […]

Ruby Meetup this Thursday

November 10, 2009

Ruby enthusiasts have been attending Meetups around the Bay Area for several years, and as a Ruby shop ourselves, we’re pleased to be hosting this week’s event at our San Francisco offices. Speakers are Morten Primdah, CTO of Zendesk, will welcome and give a brief intro to Zendesk infrastructure. Brian Mulloy, of the recently launched […]

GoToAssist Integration Simplifies IT Service Management

November 9, 2009

Zendesk is used by our many customers in many different environments. We have customers using Zendesk for large-scale consumer support operations (e.g., Twitter), customers using Zendesk to support business customers or partners, and we have a bunch of customers using Zendesk for internal or external IT help desks. For the latter group in particular, we […]

Why Track All Customer Interactions? Ask United Airlines.

November 6, 2009

Are customer queries ending up unattended because they get lost or misdirected? It can be a hugely expensive error to let customer support channels go unanswered, as United Airlines are learning these days. Recently, Armando Alvarez, a vice president at Best Buy, was flying from Dulles International to Connecticut, when he was denied a frequent […]

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