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Page 31
Article
2 min read
Ultimate guide to customer lifecycle management
Customer lifecycle management (CLM) describes the process of tracking the steps a consumer takes on their journey to making a purchase. Prioritize CLM to provide better support and retain customers.
Article
10 min read
30-60-90 day sales plan for managers, reps, and sales territories
Establish credibility and confidence with a clear 30-60-90 day sales plan.
Article
6 min read
8 ways to adopt and grow a customer service mindset
How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: Help them adopt a customer service mindset.
Article
4 min read
The gift of new integrations
It's the season of giving new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article
11 min read
What is B2B sales? Business-to-business sales meaning, strategies, and tips
Business-to-business (B2B) sales is the process of selling products and services to other businesses.
Article
10 min read
Sales promotion: Definition, examples, ideas, and types
Sales promotions allow companies short-term revenue boosts through a wide variety of customer benefits.
Article
11 min read
What are KPIs for sales? Sales KPIs definition and examples
Knowing the right sales KPIs allows you to set achievable goals and track your team’s productivity. Here’s your ultimate guide to KPIs for sales success.
Article
6 min read
Top ways to drive collaboration between support and development teams
Collaboration between CSAs and developers can be difficult at best—and a blocker at worst—which can have disastrous impacts on customer support success metrics. But there's a better way.
Article
8 min read
Percentage of sales method: What it is and how to calculate it
The percentage of sales method allows you to forecast financial changes based on previous sales and spending accounts. Here's how to work through it.
Article
12 min read
Aligning sales and customer service: How and why
Drive profits and transform your brand by breaking the silos between your sales and support teams. It’s easy, and it’s essential.
Article
10 min read
Hard sell vs. soft sell: Definition and examples
Learn how using a direct hard sell or an indirect soft sell can significantly impact sales growth and customer base building.
Article
9 min read
Sales volume: Definition, formula, and how to increase it
Sales volume refers to the number of units sold during a specific reporting period. Knowing how to calculate sales volume gives your company a strong grasp on product movement and potential shifts.
Article
10 min read
Customer trust: Definition, importance, and 6 ways to gain it
Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalized experiences.
Article
12 min read
Sales operations 101: Definition, roles, and best practices
Sales operations includes the systems, strategies, and tech required to support and promote a sales team to maximum success.
Article
9 min read
What is a sales budget? Use, example, and purpose
Create a sales budget to generate achievable sales goals for your team.
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