Email aliases make it easy to manage inquiries from outside the organization or other departments. But today’s email apps don’t make it easy for teams to collaborate behind-the-scenes before responding

You won’t find any pseudo pumpkin spiced apps here! This month, we bring you 10 new integrations that will make you forget all about that dumb season we call “summer.”

Curious about how to get staff and customer buy-in for your new Zendesk? Today is your day! We’re hosting a discussion in our forums focused on user adoption

As a retailer, you built your product to fulfill a distinct need, or your business was born from a dream. And it’s that bigger thing that your employees are rallying behind

The latest tip of the week is actually a compilation of several useful tips and tricks you can use to make your Help Center content more engaging and beautiful

Earlier this week, innovators in customer service gathered for Illuminate in New York City to share their strategies for providing great support

Personable, friendly, responsive. Probably not the adjectives you’d use to describe the customer service you get from big, enterprise companies. But why not? Is it because they don’t

It seems like every headline today promises mind-blowing information (thanks, BuzzFeed!). With today’s Illuminate event, we’re aiming for

Your sales and support teams are interacting with the same people, your customers. But are they communicating the same message? The Zendesk for Salesforce integration bridges

One of the most effective vehicles I have found for reaching out to customers is to mix up the modality of communication. Often we become entrenched in volumes of text that can take an exorbitant amount of time to explain, however, the latest tip of the week offers a more elegant solution

To go virtual, or not to go virtual. Is that the question? Should it be? It might be if you’re having a hard time finding the right

A data migration project is no small task (understatement alert!). When you’re changing from one customer service system to another, it takes

Small businesses are all about performing with grace under pressure. There’s a lot of pressure—having to attract new customers, scale with growth, tackle operational and

The importance of proactive chat support cannot be underestimated. Part of Zendesk’s chat offering is a Triggers feature for engaging important customers

Every team has their own key performance indicators and goals they’re aiming for. But how do you know if “good” is really good enough

We’re doing our best to keep this summer going. While these 10 new apps can’t add days to the calendar, they can help you provide your customers with better service than ever

We’re hosting a discussion in our forums today focused on Best Practices for Ticket Deflection and empowering your customers to use self-service

Knowing where and how to improve the efficiency of your support team can certainly be challenging. You need visibility into your support data in a way that’s meaningful and

In the latest tip of the week, I’m going to show you how to create a Dynamic Content item to dynamically change your Help Center’s design based on the customer’s language

The latest Zendesk Benchmark report is here! This report for the 2nd quarter of 2014 shows why you should end an email to a customer with “yours sincerely” but never “best wishes”

Dave Murray will be joining Zendesk for a live webinar on August 19th. To prepare for the event, we talked with him about how employee happiness translates to customer happiness

I am sure we all have experienced the anxious customer. The one that emails you a question and wants an answer five minutes later

While an interview provides a great opportunity to learn about a customer service job candidate’s skills and abilities, it’s equally, if not more important, to make sure that they are also a good match for your organization

We captured several Zendeskians performing their favorite selected passages from Practical Zendesk Administration