Because newsletters can be fun

Treat yourself to these sweet new integrations

October 26, 2015

A little-known fact: doodling helps you pay better attention. It’s probably safe to say that doodlers also have more fun. This month we’ve got something extra special in Zendesk Labs

What’s the best way to build customer loyalty?

October 23, 2015

So, how do you encourage customers to be loyal? A lot of advice on customer relationships tells you to “delight” your customers. But, there is little difference to customer loyalty when you exceed customer expectations versus simply meeting them

Tip of the week: Using SurveyMonkey and Zapier to pull custom survey data into tickets

October 20, 2015

This tip of the week addresses those instances where our integrations with SurveyMonkey and Zapier combine to give you a clean connection of data into your Zendesk tickets from custom survey questions

Don’t let the holiday season chat influx dampen your mood

October 15, 2015

It’s normal to feel overwhelmed by the sudden increase in chat volume during the holidays, but it can also be the time for your business to showcase great customer support. Here’s how you can manage a surge in chat volume during the holiday season

Welcome BIME Analytics Team to the Zendesk Family

October 13, 2015

We are excited to announce that we have acquired the company and team behind the award-winning BIME Analytics. They have been pioneers in the area of cloud-based analytics since 2009, and we are excited to welcome them to the Zendesk product family. BIME Analytics is a modern business analytics platform, which includes real-time connectors to […]

Send employee satisfaction through the roof

October 12, 2015

Your business has customers. But each organization within your business has customers too. This is more apparent in some departments than others: your IT team sets up new laptops and fixes technical issues across the company; your HR and recruiting teams source

Building a better customer experience through self-service

October 8, 2015

Any company that deals with physical goods needs a way to manage their inventory. TradeGecko is a best-in-class SaaS solution for that often painful and non-sexy part of a business. In fact, they look to

Customer relationships are complicated. Relate can help.

October 7, 2015

Just like our relationships with friends, family, and colleagues, our customer relationships can get complicated. In business, as in life, maintaining healthy relationships takes work—a lot of work. We get it. That’s why today we’re launching

Innovate your customer service with embedded support

October 6, 2015

Digital customers no longer accept being treated like transactions instead of people. Thus, the growing demand for customer support that’s embedded into the online experience. Brands can design customer service into your product or app experience with Zendesk’s Mobile SDK and web widget

How to build great internal partnerships (hint: a stick is involved)

October 1, 2015

Meet Abel. A support engineer in our Dublin, Ireland office, Abel has made himself known to his peers around the globe, and his innovative ideas have earned him the moniker “secret professor.” His manager shared

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