A little-known fact: doodling helps you pay better attention. It’s probably safe to say that doodlers also have more fun. This month we’ve got something extra special in Zendesk Labs

So, how do you encourage customers to be loyal? A lot of advice on customer relationships tells you to “delight” your customers. But, there is little difference to customer loyalty when you exceed customer expectations versus simply meeting them

This tip of the week addresses those instances where our integrations with SurveyMonkey and Zapier combine to give you a clean connection of data into your Zendesk tickets from custom survey questions

It’s normal to feel overwhelmed by the sudden increase in chat volume during the holidays, but it can also be the time for your business to showcase great customer support. Here’s how you can manage a surge in chat volume during the holiday season

We are excited to announce that we have acquired the company and team behind the award-winning BIME Analytics. They have been pioneers in the area of cloud-based analytics since 2009, and we are excited to welcome them to the Zendesk product family. BIME Analytics is a modern business analytics platform, which includes real-time connectors to […]

Your business has customers. But each organization within your business has customers too. This is more apparent in some departments than others: your IT team sets up new laptops and fixes technical issues across the company; your HR and recruiting teams source

Any company that deals with physical goods needs a way to manage their inventory. TradeGecko is a best-in-class SaaS solution for that often painful and non-sexy part of a business. In fact, they look to

Just like our relationships with friends, family, and colleagues, our customer relationships can get complicated. In business, as in life, maintaining healthy relationships takes work—a lot of work. We get it. That’s why today we’re launching

Digital customers no longer accept being treated like transactions instead of people. Thus, the growing demand for customer support that’s embedded into the online experience. Brands can design customer service into your product or app experience with Zendesk’s Mobile SDK and web widget

Meet Abel. A support engineer in our Dublin, Ireland office, Abel has made himself known to his peers around the globe, and his innovative ideas have earned him the moniker “secret professor.” His manager shared