Knowing where and how to improve the efficiency of your support team can certainly be challenging. You need visibility into your support data in a way that’s meaningful and
In the latest tip of the week, I’m going to show you how to create a Dynamic Content item to dynamically change your Help Center’s design based on the customer’s language
The latest Zendesk Benchmark report is here! This report for the 2nd quarter of 2014 shows why you should end an email to a customer with “yours sincerely” but never “best wishes”
Dave Murray will be joining Zendesk for a live webinar on August 19th. To prepare for the event, we talked with him about how employee happiness translates to customer happiness
I am sure we all have experienced the anxious customer. The one that emails you a question and wants an answer five minutes later
While an interview provides a great opportunity to learn about a customer service job candidate’s skills and abilities, it’s equally, if not more important, to make sure that they are also a good match for your organization
We captured several Zendeskians performing their favorite selected passages from Practical Zendesk Administration
The custom fonts you choose are as much of a fashion statement as the clothes you wear. They can be edgy and inspiring, cool and calm, or even over-the-top
Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and everyone wears a few hats. The unique thing about SaaS companies is
For a variety of reasons, you might find that you don’t always want your Help Center content to appear in Google search results
Flextime was originally developed to deal with problems caused by transit times during peak hour and to attract and retain staff with family commitments. It grants workers greater flexibility in starting and quitting times while maintaining a core time they are present in the office.
We’re hosting a discussion in our forums focused on analyzing metrics and data to improve your customer experience
Customer relationships have risen far beyond the call center to become an integral and necessary part of a successful business
There are a number of steps to take to know what help desk data is important to migrate, and what isn’t
The video game industry has seen a seismic business shift over a relatively short period of time: Just a few years ago
Good customer service applies to any department, and it encourages the kind of interactions that help create strong relationships. Relationships which create real, lasting value
Frank Pietrucha will be joining Zendesk for a live webinar on July 22nd. To prepare for the event, we talked with Frank about how to explain complicated concepts
The default formatting for Zendesk emails is nice if you’re set up to be a ticketing system. But what if your replies need to look like a normal email response?
Only two countries: Germany and Argentina! Who will walk away with the Customer Service Cup 2014?
Focus not only on numbers and ROI and costs, but on a user-centric approach
For a number of reasons, you may want to format your custom ticket field descriptions using HTML. Perhaps you’d like to update the styling, font sizes or colors, or
Zendesk is working with our neighbors to build stronger communities
This month we’re happy to bring you 9 great new integrations that help you do everything from initiating a face-to-face chat with your customers to transferring content from Zendesk to wordpress
Agent collision detection is a feature that alerts your agents when another agent is viewing and possibly updating the same ticket