There’s no denying that the Internet and social media are changing the way we all communicate. The shift isn’t limited to personal conversations and mass media: Traditional companies are also
For many, Halloween is a holiday that comes once a year: a celebration filled with gratuitous amounts of candy, costumes, and childlike bliss. For customer service agents, however, every day can feel like Halloween
Is it too much to say you’re the gold standard? We think not. As an innovator and forward-thinking company, the vast number of customers using your products and services
September 17th was a big day for us. Zendesk hosted an event in New York City called “Illuminate: A Strategic Approach to Customer Engagement.” We invited industry leaders and innovators from
Are you still on Classic Zendesk? Today is your lucky day! We’re hosting a discussion in our forums focused on updating from Classic to new Zendesk
Companies looking to gather customer insights often invest huge amounts of financial and human resources in formal customer feedback programs. But does simply listening to your customers really require all of that?
This month we bring you 10 great new Zendesk integrations and an update to an existing one
If you’ve seen the videos from our newest campaign, you’ve probably noticed the recurring appearance of a strange yet somewhat endearing character. CommunicaTRON (C-TRON for short) is the latest addition to our
Want to develop lasting relationships with your customers? Think about how to develop lasting relationships with your employees first.
The latest community tip shows you how to create hidden text using a mix of custom delimiters and some liquid markup
Answering support calls for the first time can be nerve-wracking. Agents never know what a customer will say, and each call is different. That’s why the best way
One of the most common questions we receive regarding the ability to support multiple languages is how to translate or localize your ticket fields
Just ahead through the double doors is the customer service department. Behind a neat, circular desk, a tidy line of customers waits patiently—or perhaps not quite so patiently
Email aliases make it easy to manage inquiries from outside the organization or other departments. But today’s email apps don’t make it easy for teams to collaborate behind-the-scenes before responding
You won’t find any pseudo pumpkin spiced apps here! This month, we bring you 10 new integrations that will make you forget all about that dumb season we call “summer.”
Curious about how to get staff and customer buy-in for your new Zendesk? Today is your day! We’re hosting a discussion in our forums focused on user adoption
As a retailer, you built your product to fulfill a distinct need, or your business was born from a dream. And it’s that bigger thing that your employees are rallying behind
The latest tip of the week is actually a compilation of several useful tips and tricks you can use to make your Help Center content more engaging and beautiful
Earlier this week, innovators in customer service gathered for Illuminate in New York City to share their strategies for providing great support
Personable, friendly, responsive. Probably not the adjectives you’d use to describe the customer service you get from big, enterprise companies. But why not? Is it because they don’t
It seems like every headline today promises mind-blowing information (thanks, BuzzFeed!). With today’s Illuminate event, we’re aiming for
Your sales and support teams are interacting with the same people, your customers. But are they communicating the same message? The Zendesk for Salesforce integration bridges
One of the most effective vehicles I have found for reaching out to customers is to mix up the modality of communication. Often we become entrenched in volumes of text that can take an exorbitant amount of time to explain, however, the latest tip of the week offers a more elegant solution
To go virtual, or not to go virtual. Is that the question? Should it be? It might be if you’re having a hard time finding the right
