Because newsletters can be fun

Introducing new plans: more choice, more flexibility

November 10, 2015

Recently, we undertook a large customer research project, during which we spoke to thousands of our customers. We learned that as Zendesk continues to grow and attract companies of all sizes, our customers’ needs have also

Chat Tags: a new way to read between the lines of your customer conversations

November 10, 2015

Live chat interactions are a treasure trove of actionable data about your customers. Zopim’s new Chat Tags are designed to easily uncover the hidden gems.

Expanding our commitment to Melbourne: new office, new Foundation, new partnership

November 8, 2015

When Zendesk’s Melbourne office opened in our new location today, we took the opportunity to go big in expanding our commitment to Victoria with two major initiatives

4 ways to improve your social customer service

November 5, 2015

I doubt that Mark Zuckerberg thought much about disrupting customer service as he developed Facebook in his dorm room. But he did. Facebook, and later Twitter, revolutionized how customers and businesses interact every day. Customers are taking to these instant and

Community Tip: Create automated public follow-up for tickets in a Pending state

November 3, 2015

There is now a way to create an automated public follow-up for tickets in a Pending state. In this Community Tip, we’ll cover to be used in automation to trigger a public comment visible to clients

Why proactive support should be the new standard of IT support

November 2, 2015

Today, customers don’t expect proactive support, but they should. The world around support has changed, technology has advanced, but support has remained stagnant for too long. It’s time support evolved

Zendesk on Zendesk: Maintaining an internal IT Zendesk to provide company-wide support

October 30, 2015

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk series. We’re hosting a day-long discussion focused on how our IT department provides company-wide support with

Fine Tuning: Capturing the right data to provide a more personalized customer experience

October 29, 2015

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series. We’re hosting a day-long discussion focused on capturing the right user data to provide a more personalized

TLDR: Zendesk adopting generous & equal parental leave benefits

October 28, 2015

As noted elsewhere, the state of parental leave in the U.S. supremely sucks. We’re still one of only a few countries around the globe to not have paid parental leave at the federal level. A few states have

Tip of the week: Including 0 values in Insights reports

October 27, 2015

This tip of the week covers how to include 0 values in Insights reports. To do this we’ll create a custom metric using the IFNULL function

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