Latest stories
Page 30
Article
7 min read
Why companies migrate help desk software and how to do it right
Discover how businesses migrate help desk software to improve their customer support. Learn how to transfer data with a comprehensible migration strategy.
Article
9 min read
5 sales trends to watch for 2024
The key trends you can’t ignore if you want to be ready for the 2022 sales market.
White Paper
1 min read
Forrester Consulting TEI study evaluates the ROI of Zendesk
Forrester Consulting evaluated the potential return on investment from implementing Zendesk products. Here's what they found.
Article
9 min read
Sales growth rate: Calculation + growth strategies
Learn how to calculate sales growth rate and uncover effective strategies to increase your rate and business revenue.
Article
9 min read
What is sales mix? Definition, formula, and best practices
Calculate your company’s sales mix to strategize your product distribution for the highest revenue gains.
Article
5 min read
Celebrating new integrations
New Zendesk app integrations are in—let's celebrate. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article
7 min read
Using TikTok for customer service: 4 brand examples + takeaways
TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.
Article
9 min read
What is sales velocity? Meaning, formula, and report
Understanding sales velocity enables your company to redefine its sales pipeline and process to increase lead conversion and revenue.
Article
10 min read
How to build a sales playbook framework (+ a free template)
Creating a sales playbook will streamline your sales process and solidify your branding in each customer interaction.
Article
9 min read
Conversational UX: A beginner's guide (+5 best practices)
Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.
Article
13 min read
51 customer service statistics you need to know
Here are the trends, insights, and customer service statistics to know to exceed your customers’ expectations in 2023 and beyond.
Article
6 min read
What are customer touchpoints? Examples + how to identify them
Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.
Article
11 min read
13 ways AI will improve the customer experience in 2024
Use artificial intelligence to enhance the customer experience at every stage of the buyer’s journey.
Article
11 min read
Sales tactics that work: Tactical selling simplified
Blow past your quotas with sales tactics that work to build trusting relationships.
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