The Museum of Annoying Experiences Article

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

Service

A complete guide to personalization in 2021 Article

A complete guide to personalization in 2021

Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.

Millennials vs. Gen Z: How their customer service expectations compare Article

Millennials vs. Gen Z: How their customer service expectations compare

Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.

How to handle the most common customer complaints Article

How to handle the most common customer complaints

How would you deal with a customer complaint? Play your cards right, and today's upset customers may become your most loyal customers tomorrow.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

75 motivational sales quotes to pump you up Article

75 motivational sales quotes to pump you up

Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.

Lead generation: What it is and how to master it Article

Lead generation: What it is and how to master it

Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.

Upselling and cross-selling: Understanding the concepts and building a strategy Article

Upselling and cross-selling: Understanding the concepts and building a strategy

“Do you want to make that a meal?” It’s the most common offer at a drive-through…

7 secrets of sales leadership White Paper

7 secrets of sales leadership

Managing a sales team is never easy, but massive upheaval made the task harder than ever…

Culture

In the quest for a healthier planet, ecosystem restoration offers hope Article

In the quest for a healthier planet, ecosystem restoration offers hope

Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.

A guide to building a customer-centric organizational culture Article

A guide to building a customer-centric organizational culture

Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.

How “The Great Compression” can lead to better retail CX Article

How “The Great Compression” can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise

Working remotely: Pros, cons, and secrets to success Article

Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.

Guides, research, and more

The digital tipping point: How SMBs can accelerate CX success in 2021 Guide

The digital tipping point: How SMBs can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021 Guide

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

Customer service gets conversational White Paper

Customer service gets conversational

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

Latest stories Page 30

6 strategies for being happier at work Article

6 strategies for being happier at work

Sharissa Sebastian was absolutely miserable at work. After 13 years of achieving—first degrees and then progressively…

The 5 most important customer service techniques Article

The 5 most important customer service techniques

Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time

The new sales manager’s guide to sales reporting Article

The new sales manager’s guide to sales reporting

Sales reporting is essential for every data-driven company. Learn why it's important and the five most important sales reports for new sales managers.

Messaging apps are open for business Article

Messaging apps are open for business

7 out of 10 consumers would like to message a business. Global messaging platforms have recognized the opportunity and have all opened their doors to messaging

Building a strategic sales plan White Paper

Building a strategic sales plan

Reaching desired revenue targets and growing the company’s bottom line is just another day at the…

Article

8 ways to effectively manage your CRM data

With just a little forethought, your sales team and company can be smart data owners. Here's a list of 8 ways you can effectively manage your customer data.

8 ways to effectively manage and protect your customer data Article

8 ways to effectively manage and protect your customer data

With just a little forethought, your sales team and company can be smart data owners. Here's…

The secret to a better CX: an improved agent experience Guide

The secret to a better CX: an improved agent experience

65% of customers say they expect customer service to be faster than it was 5 years…

What makes for a repeat customer? Podcast host Mio Adilman weighs in Article

What makes for a repeat customer? Podcast host Mio Adilman weighs in

After two years of hosting the Webby-nominated Repeat Customer podcast, Mio Adilman has learned a thing…

Why being an accomplice is better than being an ally Article

Why being an accomplice is better than being an ally

There’s a four-letter word that gets a lot of love, that it’s fine to say in…

5 innovative ways brands are using bots to help customers connect Article

5 innovative ways brands are using bots to help customers connect

“What’s your weirdest family tradition?” That was the first message I sent to Shaun, someone I’ve…

How Homebridge scaled with Zendesk Article

How Homebridge scaled with Zendesk

As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…

Optimize your sales CRM to improve customer service White Paper

Optimize your sales CRM to improve customer service

In the experience economy, customers expect to have consistency across all interactions with your business. Customer…

How the Design Institute for Health reimagines patient healthcare Article

How the Design Institute for Health reimagines patient healthcare

When the Design Institute for Health was testing out its prototype for a new clinic for…

Neuroscience: today’s tool for understanding customers and ourselves Article

Neuroscience: today’s tool for understanding customers and ourselves

What if you could have such profound insight into your customers that you literally understood their…

Improving CSAT and ticket resolution with apps from the Zendesk Marketplace Article

Improving CSAT and ticket resolution with apps from the Zendesk Marketplace

Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for

Inside vs. outside sales: a guide for today’s B2B sales leaders Article

Inside vs. outside sales: a guide for today’s B2B sales leaders

Ready to understand the difference between inside vs. outside sales? This quick guide helps sales leaders create a sales model for today’s world.

Outside vs. inside sales: business and individual perspectives Article

Outside vs. inside sales: business and individual perspectives

Though the lines are increasingly blurred, sales roles are typically divided into outside vs inside sales. Someone who is well suited to an inside sales role may not like outside sales at all, and vice versa.

Simple and sophisticated: the “mullet” imperative of seamless CX Article

Simple and sophisticated: the “mullet” imperative of seamless CX

Business is becoming even more like a mullet than we thought. Bear with me. As James…

The ultimate guide to customer relationship management Article

The ultimate guide to customer relationship management

Discover what customer relationship management actually is, why it’s important, how to select the best CRM…