The custom fonts you choose are as much of a fashion statement as the clothes you wear. They can be edgy and inspiring, cool and calm, or even over-the-top
Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and everyone wears a few hats. The unique thing about SaaS companies is
For a variety of reasons, you might find that you don’t always want your Help Center content to appear in Google search results
Flextime was originally developed to deal with problems caused by transit times during peak hour and to attract and retain staff with family commitments. It grants workers greater flexibility in starting and quitting times while maintaining a core time they are present in the office.
We’re hosting a discussion in our forums focused on analyzing metrics and data to improve your customer experience
Customer relationships have risen far beyond the call center to become an integral and necessary part of a successful business
There are a number of steps to take to know what help desk data is important to migrate, and what isn’t
The video game industry has seen a seismic business shift over a relatively short period of time: Just a few years ago
Good customer service applies to any department, and it encourages the kind of interactions that help create strong relationships. Relationships which create real, lasting value
Frank Pietrucha will be joining Zendesk for a live webinar on July 22nd. To prepare for the event, we talked with Frank about how to explain complicated concepts
The default formatting for Zendesk emails is nice if you’re set up to be a ticketing system. But what if your replies need to look like a normal email response?
Only two countries: Germany and Argentina! Who will walk away with the Customer Service Cup 2014?
Focus not only on numbers and ROI and costs, but on a user-centric approach
For a number of reasons, you may want to format your custom ticket field descriptions using HTML. Perhaps you’d like to update the styling, font sizes or colors, or
Zendesk is working with our neighbors to build stronger communities
This month we’re happy to bring you 9 great new integrations that help you do everything from initiating a face-to-face chat with your customers to transferring content from Zendesk to wordpress
Agent collision detection is a feature that alerts your agents when another agent is viewing and possibly updating the same ticket
Our long-time friend and customer at Laughing Squid, Scott Beale, has visited our offices, crashed our parties (<-- joke, he was actually invited), and documented
Today we’re happy to introduce a better way to make sense of your data: Zendesk Insights. Businesses who use Insights are more efficient and provide better support to their customers
Ever wonder how Zendesk uses Zendesk internally?
Seeking feedback throughout the support process is essential to high-quality customer support
It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the person responsible for hiring new support staff in your organization, this is something you’ll be doing regularly
Developing Zendesk Apps without being able to test changes to your code in real time is painful. To help alleviate this, Zendesk built Zendesk App Tools (ZAT)
Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop telling everyone about it. Without going into a book analysis, the problem is clear: there can be two types of raving fans.