Good customer service applies to any department, and it encourages the kind of interactions that help create strong relationships. Relationships which create real, lasting value
Frank Pietrucha will be joining Zendesk for a live webinar on July 22nd. To prepare for the event, we talked with Frank about how to explain complicated concepts
The default formatting for Zendesk emails is nice if you’re set up to be a ticketing system. But what if your replies need to look like a normal email response?
Only two countries: Germany and Argentina! Who will walk away with the Customer Service Cup 2014?
Focus not only on numbers and ROI and costs, but on a user-centric approach
For a number of reasons, you may want to format your custom ticket field descriptions using HTML. Perhaps you’d like to update the styling, font sizes or colors, or
Zendesk is working with our neighbors to build stronger communities
This month we’re happy to bring you 9 great new integrations that help you do everything from initiating a face-to-face chat with your customers to transferring content from Zendesk to wordpress
Agent collision detection is a feature that alerts your agents when another agent is viewing and possibly updating the same ticket
Our long-time friend and customer at Laughing Squid, Scott Beale, has visited our offices, crashed our parties (<-- joke, he was actually invited), and documented
Today we’re happy to introduce a better way to make sense of your data: Zendesk Insights. Businesses who use Insights are more efficient and provide better support to their customers
Ever wonder how Zendesk uses Zendesk internally?
Seeking feedback throughout the support process is essential to high-quality customer support
It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the person responsible for hiring new support staff in your organization, this is something you’ll be doing regularly
Developing Zendesk Apps without being able to test changes to your code in real time is painful. To help alleviate this, Zendesk built Zendesk App Tools (ZAT)
Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop telling everyone about it. Without going into a book analysis, the problem is clear: there can be two types of raving fans.
Lately we’ve been wondering why there isn’t more collaboration between content-producing marketing teams and customer support and documentation teams. After all, both share a broad agenda
You’ve survived the awkward teenage years. Your customer base and headcount are steadily expanding, and you’re busy building out new teams across the organization. Everything is on the upswing
Zopim Chat, like Zendesk, is a powerful and flexible tool with a wide array of customization options to meet your business needs. For most companies, support resources are finite and smart investment of those resources into the right customers will yield the greatest returns
The secret sauce to any great customer service and support organization is the people who work in it.
After years of training and perfecting their skills, the world’s mightiest champions have come from every continent, every corner of the globe (do globes have corners?) to face each other on the playing field to determine one thing: which country will win the Customer Service Cup?
One of the things that I have struggled with as a business owner (I teach music on the side) is finding a way to quickly, elegantly, and efficiently track my customer information, and capitalize on this data to provide a more elegant and personalized experience for my customers
People today expect more agility and mobility in applications. Not just in their personal lives, but also at work. Yet corporate IT projects have rarely been designed with the user’s needs in mind
Michel Falcon will be joining Zendesk for a live webinar on June 17th. To prepare for the event, we talked with Michel about the most important customer experience lessons he’s learned