After years of training and perfecting their skills, the world’s mightiest champions have come from every continent, every corner of the globe (do globes have corners?) to face each other on the playing field to determine one thing: which country will win the Customer Service Cup?
One of the things that I have struggled with as a business owner (I teach music on the side) is finding a way to quickly, elegantly, and efficiently track my customer information, and capitalize on this data to provide a more elegant and personalized experience for my customers
People today expect more agility and mobility in applications. Not just in their personal lives, but also at work. Yet corporate IT projects have rarely been designed with the user’s needs in mind
Michel Falcon will be joining Zendesk for a live webinar on June 17th. To prepare for the event, we talked with Michel about the most important customer experience lessons he’s learned
Last week in London, leaders and innovators from the world of customer service gathered to discuss a single issue: the art of customer satisfaction. From the discussions of the day, one idea rose to the top
This has got to be a new record! Today we’re happy to share nine great new additions to the Zendesk tool belt
Today, we are excited to introduce you to the first collaboration from Zopim and Zendesk. Zopim Chat is now integrated with your Zendesk—bringing you and your customers a better chat experience to the beautifully simple Zendesk interface you call home
Here at Zendesk, we naturally have more experience using the Zendesk application to run our customer service than virtually anyone. As we’ve grown, we’ve adapted our own Zendesk to support
In the latest tip of the week. we’ll learn how to build custom Zendesk reports and keep track of important customer service metrics
We are in the midst of a “consumer awakening”; a radical shift in the way consumer expect to interact with brands. Mobile technology has transformed the way consumers live their lives
Zendesk listed today on the New York Stock Exchange under the symbol ZEN. Our founders rang the opening bell alongside Zendesk employees
Finding the right customer service talent is no simple task. As part of our series, How to Hire the Best Customer Service Reps, we put together this handy checklist that will help you the sort through that pile of resumes
Rich Gallagher will be joining Zendesk for a live webinar on May 22nd We talked with Rich about what hes learned about how agents and managers communicate with customers and with each other
It starts with a pause. Then, with a tremor, the support agent utters the most traumatizing words known to man
Check out the latest Zendesk Benchmark report here. This report for the 1st quarter of 2014 is available now and focuses on benefits of customer support data
The mobile era is already well under way. For companies looking to use mobile apps as a way of engaging with their customers, this represents a challenge and an opportunity
When someone contacts your company with a question or issue, they don’t care if your business is B2B or B2C, they’re probably seeking an H2H interaction: human to human. If your customers are human beings
Your agents are handling the difficult task of trying to please customers, one phone call at a time. Wait, you say, we’re a contact center—not a call center—and our agents are doing more than
One of the best investments you can make when working in customer support is taking the time to write appropriate, relevant responses to your customers
Chat support is one of the few online tools that provides instant support and personalized responses. Here are 6 ways to effectively use live chat support: 1. Turning prospects into buyers
Recently, the Zendesk video team produced a customer story focused on Zendesk in retail. Initially we weren’t sure how best to make the video. The challenge we faced is
Views enable you to organize your tickets into lists using the ticket and user data in your Zendesk. But if you’ve ever built a complex view with lots of conditions or a view that returns lots of tickets, you may have been less than happy with the time it takes to load
