Because newsletters can be fun

**Formatting** where you need it most. Introducing: Zendesk WYSIWYG

September 29, 2015

Improving the agent experience (and making it easy to use cat .gifs) was our guiding light when designing the new Zendesk “Rich outbound content for agents” feature (aka WYSIWYG – what you see if what you get). With this feature, agents can now format comments that same way they would an email or word doc, without the nuisance of markdown syntax

Explore the shiny new Zendesk Apps Marketplace

September 28, 2015

In mid-September we unveiled a better-than-ever apps marketplace. With 320 apps and integrations to date, it was time for a fresh look and feel, easier discoverability, and a more

Fine Tuning: Bringing support to your customers with Embeddables

September 24, 2015

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series. We’re hosting a day-long discussion focused on Embeddables. Throughout the day, I’ll share our pro tips for incorporating

Zendesk on Zendesk: How we rolled out live chat

September 22, 2015

Join us in the Zendesk forums for the next installment of our Zendesk on Zendesk series. We’re hosting a day-long discussion focused on how rolled out chat

What happens in New York… will improve your customer relationships

September 16, 2015

As the inaugural Relate Live conference fast approaches, we’re busy putting the finishing touches on what promises to be a great event in New York. Wondering if you should attend, too? We certainly think so. But don’t take our word for it: We asked

Tip of the week: Reset all custom ticket field values

September 15, 2015

Has this ever happened to you? You have a follow-up ticket made by your customer and when you open it, all of the custom ticket fields are pre-populated with information from your customer’s closed ticket

Customer inquiries? Never an issue with Guide

September 14, 2015

Fellow Denmark to Silicon Valley transplant, issuu’s digital publishing platform has enabled over 25 million magazines, catalogs, design portfolios, and other publications to find a place and a readership online. With 25,000 new

How to make your customer feedback form more visible

September 10, 2015

Gathering user feedback is one of the most straight-forward and effective tactics for improving your product or service. And the best way to get honest, insightful feedback is with a form that makes it easy for customers to answer meaningful questions. However, creating the form is only half of the equation. You also need

Tip of the week: How to fix the UTF-8 error when bulk uploading users

September 8, 2015

This tip of the week helps you resolve the UTF-8 error when bulk uploading users to Zendesk. This error occurs when the file you are attempting to upload to Zendesk is not in a UTF-8 format

5 tips to help agents provide great support across multiple chats

September 3, 2015

Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be the channel that produced the highest level of customer satisfaction, beating even email and voice. Here are five tips that will help your agents handle multiple chat requests without sacrificing

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