A data migration project is no small task (understatement alert!). When you’re changing from one customer service system to another, it takes

Small businesses are all about performing with grace under pressure. There’s a lot of pressure—having to attract new customers, scale with growth, tackle operational and

The importance of proactive chat support cannot be underestimated. Part of Zendesk’s chat offering is a Triggers feature for engaging important customers

Every team has their own key performance indicators and goals they’re aiming for. But how do you know if “good” is really good enough

We’re doing our best to keep this summer going. While these 10 new apps can’t add days to the calendar, they can help you provide your customers with better service than ever

We’re hosting a discussion in our forums today focused on Best Practices for Ticket Deflection and empowering your customers to use self-service

Knowing where and how to improve the efficiency of your support team can certainly be challenging. You need visibility into your support data in a way that’s meaningful and

In the latest tip of the week, I’m going to show you how to create a Dynamic Content item to dynamically change your Help Center’s design based on the customer’s language

The latest Zendesk Benchmark report is here! This report for the 2nd quarter of 2014 shows why you should end an email to a customer with “yours sincerely” but never “best wishes”

Dave Murray will be joining Zendesk for a live webinar on August 19th. To prepare for the event, we talked with him about how employee happiness translates to customer happiness

I am sure we all have experienced the anxious customer. The one that emails you a question and wants an answer five minutes later

While an interview provides a great opportunity to learn about a customer service job candidate’s skills and abilities, it’s equally, if not more important, to make sure that they are also a good match for your organization

We captured several Zendeskians performing their favorite selected passages from Practical Zendesk Administration

The custom fonts you choose are as much of a fashion statement as the clothes you wear. They can be edgy and inspiring, cool and calm, or even over-the-top

Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and everyone wears a few hats. The unique thing about SaaS companies is

For a variety of reasons, you might find that you don’t always want your Help Center content to appear in Google search results

Flextime was originally developed to deal with problems caused by transit times during peak hour and to attract and retain staff with family commitments. It grants workers greater flexibility in starting and quitting times while maintaining a core time they are present in the office.

We’re hosting a discussion in our forums focused on analyzing metrics and data to improve your customer experience

Customer relationships have risen far beyond the call center to become an integral and necessary part of a successful business

There are a number of steps to take to know what help desk data is important to migrate, and what isn’t

The video game industry has seen a seismic business shift over a relatively short period of time: Just a few years ago

Good customer service applies to any department, and it encourages the kind of interactions that help create strong relationships. Relationships which create real, lasting value

Frank Pietrucha will be joining Zendesk for a live webinar on July 22nd. To prepare for the event, we talked with Frank about how to explain complicated concepts

The default formatting for Zendesk emails is nice if you’re set up to be a ticketing system. But what if your replies need to look like a normal email response?