The mobile era is already well under way. For companies looking to use mobile apps as a way of engaging with their customers, this represents a challenge and an opportunity
When someone contacts your company with a question or issue, they don’t care if your business is B2B or B2C, they’re probably seeking an H2H interaction: human to human. If your customers are human beings
Your agents are handling the difficult task of trying to please customers, one phone call at a time. Wait, you say, we’re a contact center—not a call center—and our agents are doing more than
Chat support is one of the few online tools that provides instant support and personalized responses. Here are 6 ways to effectively use live chat support: 1. Turning prospects into buyers
Views enable you to organize your tickets into lists using the ticket and user data in your Zendesk. But if you’ve ever built a complex view with lots of conditions or a view that returns lots of tickets, you may have been less than happy with the time it takes to load
OK, maybe that’s an exaggeration. But these integrations will help you give better customer service
One of the realities of working for a company that genuinely cares about customer service is this: every employee, to a degree, works in the customer service department
By keeping a close eye on your team’s current performance, you can start making adjustments to better serve your customers and provide quality service
Considering interacting with your customers through social networks? Today is your day! Were hosting a discussion in our forums today focused on how to provide great support through social media
Ed Horrell will be joining Zendesk for a live webinar on April 22nd. We talked with Ed about what hes learned about the customer experience from some of the worlds most-loved brands.
Imagine a situation when you need to provide your customers with more than one option for providing feedback. It could be that you have customers who speak a multiple languages and you want to offer a feedback tab for each one. Or you may want to provide feedback tabs that are specific to a single […]
Were excited to announce that we have acquired the award-winning web app company Zopim! Zopim is easy-to-use, live chat software that we are thrilled to add to our family of products. The entire Zopim team
Customers become loyal to a brand when their needs are consistently met, they’re guided in the right direction, and they perceive a good client to brand relationship. By adjusting the way your online customer support system is run, you can impact the overall success of your business.
Businesses talk a lot about customer loyalty. And for many businesses, building customer loyalty means creating loyalty programs that reward repeat behavior. But are your customers loyal because they want that free
Five fabulous customer tips on customer satisfaction.
Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1 report
Email isnt going anywhere. Your customers use it, and will continue to use it for the foreseeable future. So Im in no way advocating that you get rid of it
New to Zendesk? Today is your day! Join us for a community discussion of tips and best practices for successfully launching your Zendesk, including suggestions on planning your launch,
In our new guide to Providing Great Customer Service Through Social Media, we explore some best practices for providing social care through channels such as Facebook and Twitter
11 crowdsourced tips for giving digital hugs and electronic kisses to your customers using Zendesk macros and business rules
It is becoming increasingly common for customer service hiring managers to focus less on cover letters and more on resumes. However, while resumes are extremely important, they dont provide much in the way of context
Continuing our series on best practices for Help Center managers, this week were looking at using Google Analytics to measure search
Marketing can be a very complex subject, but anyone can develop a few of the core skills and see the results of their efforts. You may feel it’s something best left to the experts, but there are some essential marketing skills that can make a huge difference to your success in business
Todays customer service involves much more than a conversation on the phone