Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
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Learn how to get personal with comprehensive customer information and build trust across any and every channel.
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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Latest stories Page 33
Knowing how to build an email list is essential before you can use one to build relationships with customers.
Learn why change management matters to employee morale and successful business changes
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention
There’s an insidious presence eating away at your productivity and focus every day. It’s communication debt.…
Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty
Many of us are as obsessed with optimizing every part of our lives as we are…
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
Increase customer engagement by implementing effective strategies that help you connect with your audience throughout their journey.
Make sure your message is well-received by your customers with these tips
According to a recent IDC report, 44% of customers say they’ve had poor experiences when banking…
Data visualization using charts, maps, infographics, and dashboards to convey the meaning of data. When tracking customer data, it's important to know what you're looking at in order to capitalize from your tickets, conversations, and other interactions
Learn how a digital engagement strategy can help your business create better customer relationships and boost your bottom line
According to the Chief Customer Officer (CCO) Council website, the first Chief Customer Officer was hired…
Find out how to craft a customer experience that can keep existing customers happy and reduce churn
Change is hard. The goal is to support, equip, and prepare your employees for change so you don’t have to expose your customers to what’s happening behind the scenes
Parents: What we are being asked to do is not humanly possible. There is a reason…
Businesses and startups alike around the world are rethinking how they work and meet, as well as how they reach out to their customers.
You can imagine how stunned Ryan O’Neill, head of the Customer Experience Group at Expedia, was…
Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement