Because newsletters can be fun

Tip of the week: Creating a site map for your Help Center

September 1, 2015

A site map is a helpful file that lets Google and other search engines intelligently crawl your site. This tip of the week describes how to manually create and submit a site map to Google for your Help Center

Updates to our Terms of Service, Privacy Policy, and Cookie Policy

September 1, 2015

Effective October 1, 2015, we’ll be implementing updates to our Terms of Service, Privacy Policy, and Cookie Policy. Here are some key highlights of the changes we have made

Kickstart the school year with these smart apps and integrations

August 31, 2015

The kids are heading back to school and the rest of us are gearing up for fall. From A(gentbot) to Z(CC), these snazzy apps are worth a look. While we grab a cup of

Better business relationships start here: Relate Live NYC

August 27, 2015

From office politics to Machiavellian bosses to customer service interactions gone horribly wrong, business relationships prove to be every bit as complicated as personal ones. That fact makes the challenging jobs of business leaders (and particularly those responsible for the customer experience) even more difficult. What can we do about it? It feels like

Fine Tuning: Seamlessly updating your brand

August 27, 2015

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series, focused on updating your company brand. Throughout the day, I’ll post suggestions about what to prepare for pre-launch and what to focus on on launch day

Launching on Product Hunt: Inbox for iOS

August 25, 2015

Inbox iOS, launching on Product Hunt, includes all of our email and collaboration features, in addition to convenient Touch ID security, and push notifications for incoming messages and updates. Check it out in the App store, and team up on email in a whole new way

Tip of the week: Viewing and reporting on specific end-user tickets within Zendesk

August 24, 2015

Trying to view a specific end-users tickets but not finding a way to select them in a view or a report? Fear not, because in this tip of the week I’ll show you how to view and report on specific end-users tickets with ease

6 Best practices for chat etiquette

August 20, 2015

Communicating via live chat is different than interacting with a customer in person, over the phone, or via email. These chat etiquette tips will help you give a better support experience

The ABCs of meaningful customer relationships

August 20, 2015

“82% of small business owners said that loyal customers were the main way they grow their business.” For small businesses, the returning customer is crucial for growth, and yet a

3 ways to improve your customer service content

August 19, 2015

Learn how to quickly improve your customer service content by writing with empathy. Create a better experience for your customers with the methods mentioned in this guest post by Sally Bagshaw, a content strategist based in Brisbane

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