That’s a wrap: A look back at Zendesk Relate 2022
We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.
Editor’s picks
Guides, research, and more

3 ways to deepen trust and build relationships through personalization
Learn how to get personal with comprehensive customer information and build trust across any and every channel.

How to use Zendesk for IT
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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Want to take a deeper dive? We’ve got you covered.
Latest stories Page 37

How to build a sales CRM process
How do you upgrade your sales process to be more straightforward and efficient? The answer is…

Drive revenue with customer analytics
As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible

How to save time with customer service email templates
With email management software, you can create customer service email templates to save time, allowing you to increase efficiency at scale

4 things you can do to practice empathy at work
Is empathy the new ambition? It seems like it. Spend even a few minutes in leadership…

What is a sales CRM?
When most people refer to a CRM (customer relationship management) they’re referring to software or a…

Email support software 101: A beginner’s guide
Email support software can help reduce response times and streamline customer service. Here’s how to choose the right one for your business.

What is customer acquisition? 9 strategies to acquire customers
Customer acquisition combines the power of sales, marketing, and more to get new customers on board

Introducing The Zendesk Sales Suite
The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…

How Zendesk is transforming CX in 2020
We’re excited to announce the official release of the Support Suite, the Sales Suite, and Sunshine

Can burnout actually be good for you?
Health and wellness consultant Jenny Dempsey believes it can. In fact, she credits burnout for leading…

3 reasons why time tracking software saves more than time
Some executives may overlook implementing time tracking software in their companies. They may want to avoid…

The incomparable value of community moderators
Central to any digital or online community is its community of moderators. Whether a moderator’s role…

Incoming integrations
In honor of the month of love, here’s what we love about February's incoming integrations. Read all about them

7 tips to avoid common pitfalls with AI in customer service
Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value

Internal collaboration: why and how to prioritize teamwork first
When agents, other departments, and even external parties can easily collaborate, everyone wins. Take a look at why internal collaboration = outstanding customer service.

Getting started with Sunshine™
If you’ve ever called a company with a question, only to be bounced to different departments…

How an automation-first strategy delivers better human support
The rumors of a war between live support and automation have been greatly exaggerated. There’s a…

Why negative reviews could be the source of your next customer
Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to win back customers and enhance your brand’s reputation

The gift of productivity: 3 benefits of customer service team diligence
With customer-centric organizations turning to support agents' experience as the source of improved customer experience, productivity and team diligence are crucial

How to build customer focus: 10 strategies & examples
Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy