Shoppers today have a lot of choices: there are more ways than ever to find and explore products. The reality is that a lot of us use a mix of online and offline
Building a customer support team that enjoys working together and coming to work every day with enthusiasm requires a creative touch
With united sales and support teams, a seamless customer experience is possible.
What could possess someone to visit Starbucks 16 times a month (that’s once every two days) for coffee? Either the coffee is absolutely magical, or there’s something else that creates an insatiable attraction for customers. What is this “something else” that
To provide the highest level of customer service to your customers, your customer support team must consider when to be available, and this could mean 24/7/365.
Finding the best customer service tools is not always easy
Many growing companies get to a point where they realise they need a better help desk solution, but their current solution architecture is so complex and bound together with duct tape, that they’re not sure where to begin
Service disruptions have an enormous impact on customers, so its best to have a plan in place before they happen
Zendesk works even better when other business apps you use all the time are integrated with it. Thats the beauty of the Zendesk Apps marketplace
Security is like chess: both require adaptation and the methodical use of multiple pieces. A good security program requires a similar, multi-layered strategy, requiring a continuous and methodical approach to risk assessment, mitigation, and re-evaluation.
Keeping track of customers who submit multiple tickets is great way to gauge things like customer satisfaction, product quality
If your first conscious thought in the morning is, Wheres my phone?—youre not alone. Mobile phone and tablet usage is on the rise
Customers today expect to be able to come to your website and discover the information theyre seeking on their own and even to engage with their peers in your support community
It’s important for everyone in the customer service industry to keep their response times as quick as possible
There are going to be days when you dont have enough customer service staffing to meet demand
Youve heard the same mantra from every VP of sales for the past decade: Everyone is in sales. Today, theres a new mantra inside fast-growing startups
On Wednesday, May 1, were presenting an excellent new Zen Masters Webinar: Three hidden reasons why good people provide bad
Wouldn’t it be helpful to have a guide that generally outlines the best ways to manage your queue of tickets?
Here’s my philosophy: you get happy customers through happy employees
Our latest infographic highlights the findings of a recent report on customer lifetime value, finally getting to the good, the bad, and the ugly truths of how consumers—and their future spending—are influenced
Many of you LOVE triggers and the quick and the easy ticket management it allows you to setup and automate, as well as the email notifications it allows you to send
Maybe you love Zendesk, but want to customize the look and feel to your brand. You’re not alone. In fact, most of our customers reach a point where they want to get the most out of their Zendesk and the solution is the Zendesk API
Customer satisfaction isnt just another number on an impressive-looking report. By taking the time to analyze your satisfaction ratings