Good ecommerce customer support begins with a solid user interface and user experience design.
I was on a sea voyage, responding to tickets (thanks to Zendesk for iPad) when I saw a ticket from a prospective customer asking if we would be interested in publishing one of her blog posts
You may be familiar with Liquid markup from our email notifications instructions. This templating language allows us to populate placeholders with the appropriate ticket information. But what if the text generated from a placeholder doesn’t look quite right?
Now philanthropy, volunteering, and participating in our community are integral parts of who we are.
5 years ago, I was an overzealous Zendesk customer; constantly suggesting product ideas. I was so loud they hired me to implement my own feature requests! Today, I am a product manager at Zendesk
Since day one, the customer has been top of mind for BetterCloud. We are a provider of cloud management and security tools for Google Apps
As you probably already know, the new Zendesk interface is loaded with handy keyboard shortcuts that allow you to execute routine tasks such as opening a new ticket or setting a ticket without lots of mousing around and clicking
Today were announcing a re-launch of our two advanced plans for new customers joining Zendesk. The Plus and Enterprise plans have seen tremendous innovation
Speaker and bestselling author Joseph Michelli shares five actionable principles for customer service teams from his book Leading the Starbucks Way: 5 Principles for Connecting
Security is not only about passwords, encryption, and anti-virus, it’s also a state of mind. latest tip of the week will show you how to create a secure environment
Zen U. is back! Summer’s almost over, but your fall education is about to begin.
For certain companies, particularly those with large support teams, it makes sense to consider organizing your department into pods
When it comes to improvements in customer service, Brazil is the country in Latin America to keep an eye on. In the recent
In a recent survey, 67% of respondents said they prefer self-service over speaking with a representative
Customer service can be a little like a game. Decisions need to be made, paths are chosen, and if played correctly, rewards are reaped
Were actively working to change the meaning of customer service through personal interaction and design.
Zendesk has always believed in the power of customer self-service. Today, were happy to introduce our new Help Centeran all-in-one knowledge base, community, and customer portal built right into your Zendesk.
A common feature Im sure every Zendesk user takes advantage of is their wonderful Macros
Before you throw open the doors to your user community, there are a few things to do and think about.
Zombie tickets arent like normal tickets. You cant just solve them with a simple answer, no matter how accurate your answer is
Make the most of your Zendesk experience by integrating with your favorite business apps
For the simplest change management process, all you need is a few custom configurations.
Customer service is on the rebound. After more than a year of decline, customer satisfaction in the second quarter of 2013 was at 81%
Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently named the top social customer service pro on Twitter