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Article
4 min read
Top priorities for IT in the new normal
The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader.
Article
7 min read
How to create a lead management process that works
Use a robust lead management process to boost your business and move qualified leads down the sales funnel.
Article
6 min read
3 ways community forums benefit businesses
Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.
Article
5 min read
Knowledge is power—and vital for safety
When a refugee arrives in a new country their material belongings may be few, but they…
Article
7 min read
Understanding customer expectations: Types, management tips, and examples
Customer expectations frequently change, so it’s essential to stay informed about their needs. Learn what customers expect from companies and what you can do to earn and keep their business.
Article
10 min read
ERP vs. CRM: Differences, benefits, and software integration
ERP and CRM systems track data and streamline core processes, working together to take your business to the next level.
Article
10 min read
What is customer advocacy? Definition and strategies
Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.
Article
11 min read
What is customer experience design? Benefits, examples, and tips
A well-designed customer experience helps brands develop meaningful relationships with buyers, secure repeat purchases, maintain a positive reputation, and improve internal processes.
White Paper
1 min read
4 ways to stay ahead of the retail paradigm shifts that are here to stay
Buying trends have changed. Here's how small business retailers can remain agile while delivering the best customer experience.
Article
6 min read
What is agent experience? (+ why it's good for customers, too)
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
Article
13 min read
What is a sales funnel? Strategies on how to create one (+ examples and templates)
A sales funnel is critical for understanding the path to purchase. Learn how it works and how to build one so you can increase conversions.
Article
5 min read
What are data silos? Why they’re a problem + how to fix your business silos
Data silos make life harder for support agents and customers alike. Learn how to free siloed data and improve CX.
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