Latest stories
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Article
11 min read
What is customer experience design? Benefits, examples, and tips
A well-designed customer experience helps brands develop meaningful relationships with buyers, secure repeat purchases, maintain a positive reputation, and improve internal processes.
White Paper
1 min read
4 ways to stay ahead of the retail paradigm shifts that are here to stay
Buying trends have changed. Here's how small business retailers can remain agile while delivering the best customer experience.
Article
6 min read
What is agent experience? (+ why it's good for customers, too)
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
Article
13 min read
What is a sales funnel? Strategies on how to create one (+ examples and templates)
A sales funnel is critical for understanding the path to purchase. Learn how it works and how to build one so you can increase conversions.
Article
5 min read
What are data silos? Why they’re a problem + how to fix your business silos
Data silos make life harder for support agents and customers alike. Learn how to free siloed data and improve CX.
Article
3 min read
Zendesk obtains HDS certification
Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.
Article
9 min read
How to use Facebook Messenger for customer service
Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.
Article
9 min read
Sales inspiration: A guide to motivating your agents
Is your team in need of sales inspiration? Here’s how to give sales agents the boost they need when faced with challenging situations.
Article
12 min read
20 team-building activities to get remote teams through 2024
Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.
Article
9 min read
5 ways to cultivate loyal customers through social media
5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.
Article
5 min read
How chatbots can help agents improve customer support
The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.
Article
5 min read
Get your monthly integration fix here
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.
Article
3 min read
Zendesk legal terms update 2021
As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.
Article
15 min read
What are customer profiles? A complete guide, examples, and free templates
Leverage data to build rich customer profiles so you can provide more relevant, personalized experiences.
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