Because newsletters can be fun

Tip of the week: Use single sign-on (SSO) to customize end-user content

May 19, 2015

In support, and especially B2B support, it’s a fairly common to restrict specific content in your Knowledge Base and/or your contact form depending on who’s currently connected to your Zendesk. For example, when supporting multiple companies, you don’t want Company A to see Company B’s Knowledge Base articles. Company C might be the only one allowed to see a specific ticket form. Or, perhaps, Company D would like a specific email template. Every company has different customizations and you need to stay on top of them all

Paying it forward: Zendesk’s annual Community Day

May 15, 2015

Today at Zendesk, we closed down our laptops. Stepped away from our desks. Marched out of our offices and took to the streets—the streets of all our neighborhoods around the world

Island adventures in customer service: Q&A with Sure

May 14, 2015

We spoke with Sara Liddle and Avril Trump at Sure, a telco provider to the Channel Islands and Isle of Man. Sara focuses on the customer experience and journey across Sure, and Avril manages the support team at the company’s contact center. Though Avril doesn’t make much of it, she’s been

Welcome to the neighborhood: introducing the Zendesk Neighbor Foundation

May 13, 2015

Today, we celebrate a major milestone in Zendesk’s history. We have the good fortune of announcing that the Zendesk Neighbor Foundation is a real, live nonprofit organization that will help us expand our commitment to

Business with friends, it’s complicated

May 12, 2015

Friends should never work together. How many times do we hear that? But who would you want to build a startup with, if not your friends? Who else would you want to spend so much time with? Who else could you convince

5 ways customer interactions can improve your business

May 11, 2015

Customers will call, customers will interact, and customers will even vent at you. But the truth is, each interaction (whether good or bad) provides information about how your company can do better. Here are 5 ways customer interactions can improve your business.

Game of Codes: Summer is coming

May 11, 2015

Friends, Romans, Zendesk Users, lend me your headsets, for today we celebrate the second annual Zendevian Cup! Once a year Zendesk employees from around the globe engage in an epic battle of skill and creativity. This 24-hour hackathon

More apps and integrations #FTW

May 8, 2015

Every month new apps and integrations are added to our Apps Marketplace. The more the merrier, we say. From telephony solutions to on-boarding tools to meeting

Life in the Live Help lane

May 7, 2015

Are you a car buff? If not, you probably only pay attention to the automotive industry when you need to buy a new car. Suddenly, you need to know what’s out there, what’s in your price range, and how

Sneak preview of new research: the contact center as profit center

May 6, 2015

If you work in customer service, you “get it”—of course what you do benefits your business and your bottom line. But ask around outside your own team, and you’ll find

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