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Article
5 min read
Contact management 101: A guide for sales and support teams
Leverage contact data to win over new customers and strengthen your relationships with existing ones.
Article
9 min read
Here’s how companies actually got faster at solving customer issues last year
Sometimes it's the little things that make a big difference.
Article
4 min read
Why you should use historical data to automate inquiries
Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.
Article
9 min read
How CX leaders across industries can flex their agility
The ability to readily adapt to world events and evolving customer expectations is more important than ever—here's how you can stay agile in your industry.
Article
20 min read
Sales enablement: Definition, strategy, and content planning
Learn how sales enablement empowers your sales team to sell effectively.
Article
12 min read
6 closing sales techniques from the pros
Top sales professionals share their best tips, tricks, and techniques to help you close more sales.
Article
5 min read
Managing rapid growth during a pandemic: A CX Moment with Snap
Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.
Article
11 min read
Difference between WhatsApp and WhatsApp Business
WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.
Article
9 min read
What is a 360 customer view? (+ 3 tips for creating your own)
Leverage data to create a 360 customer view and provide personalized experiences that will delight your audience.
Article
5 min read
What is customer goodwill? + 3 ways to build it
Start creating positive customer relations that will benefit your business’ bottom line.
Article
18 min read
The ultimate lead nurturing guide for 2024 (strategy & statistics)
Today’s consumers have plenty of options to choose from. Use smart lead nurturing strategies to ensure your brand stands out.
Article
8 min read
How to optimize your knowledge base for SEO
An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.
Article
16 min read
Top 15 communication apps for customer service
Talk to customers like friends on the apps they know and love.
Article
6 min read
How KindWork trains and graduates underserved students into tech jobs
The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.
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