As you probably already know, the new Zendesk interface is loaded with handy keyboard shortcuts that allow you to execute routine tasks such as opening a new ticket or setting a ticket without lots of mousing around and clicking
Today were announcing a re-launch of our two advanced plans for new customers joining Zendesk. The Plus and Enterprise plans have seen tremendous innovation
Speaker and bestselling author Joseph Michelli shares five actionable principles for customer service teams from his book Leading the Starbucks Way: 5 Principles for Connecting
For certain companies, particularly those with large support teams, it makes sense to consider organizing your department into pods
When it comes to improvements in customer service, Brazil is the country in Latin America to keep an eye on. In the recent
Customer service can be a little like a game. Decisions need to be made, paths are chosen, and if played correctly, rewards are reaped
Zendesk has always believed in the power of customer self-service. Today, were happy to introduce our new Help Centeran all-in-one knowledge base, community, and customer portal built right into your Zendesk.
A common feature Im sure every Zendesk user takes advantage of is their wonderful Macros
Before you throw open the doors to your user community, there are a few things to do and think about.
Zombie tickets arent like normal tickets. You cant just solve them with a simple answer, no matter how accurate your answer is
For the simplest change management process, all you need is a few custom configurations.
Customer service is on the rebound. After more than a year of decline, customer satisfaction in the second quarter of 2013 was at 81%
Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently named the top social customer service pro on Twitter
The security requirements for Zendesk customers can vary greatly from company to company. To meet the varied needs of our customers, we strive to make sure our security is both powerful and flexible. Its also evolving
By going through some of the main features of Zendesk and discussing them in the context of follow-the-sun principles, youll be able to approach your Zendesk with more ideas.
An unhappy customer can quickly pull multiple people from your company into a vortex of anger and accusation. Heated interactions with customers are always hard, so its essential
When youre just getting your company started and your customer base is small, you cant afford to lose business due to a customer service snafu. Here are five tips for developing a customer-centric mindset
We’ve got four steps to a streamlined knowledge base and lots of customer examples to set you on the right path.
One of the first and most fundamental steps your company can take on its journey to providing great customer service is to hire a top-notch customer service team
The only thing more powerful than Zendesk is a Zendesk super-charged with other related business apps. The newest integrations
7 key lessons every future-facing ecommerce business needs to learn, including ecommerce customer service
Im always amazed at the number of truly successful support organizations that dont have any custom fields in their Zendesk – or maybe just 1 or 2
There are so many ways to effectively manage your companys influx of tickets. You may be getting tickets about everything from product questions to order status to complaintsor even
See which customer service trends have gained momentum