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4 ways IDaaS software removes friction from customer service

July 1, 2015

Cloud services typically minimize friction and risk for businesses of every size, and at every stage of growth. They’re just more adaptable and scale more easily than existing on-premises solutions that tend to be

Community tip: Reporting on KCS actions within tickets

June 30, 2015

If you are interested in applying Knowledge Centered Support (KCS) principles to maintaining your Help Center content, this tip of the week is for you. One of the major reporting elements for Knowledge Centered Support is the ability to measure how a support article has interacted with a ticket. In this tip, I will show […]

Fine Tuning: Taking action on customer satisfaction

June 25, 2015

Join us in the Zendesk forums today for the next installment of our Fine Tuning series. We’re hosting a day-long discussion focused on turning Customer Satisfaction surveys into positive actions

The customer service secret that will grow your business

June 24, 2015

All businesses want to grow bigger and better. Increased conversions, soaring profits, and greater customer satisfaction—they’re the good kind of rising numbers that allow business owners sleep soundly. But growing your business isn’t always easy, and your best efforts can

9 tips for better customer feedback forms

June 23, 2015

Customer feedback is essential to improving your product, your delivery, and even your fundamental understanding of your users. Most companies know this, but struggle to gather enough good feedback to act on. Why? It could be as simple as

Zendesk on Zendesk: Team Communication

June 18, 2015

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk series. We’re hosting a day-long discussion focused on communicating with your team and finding the best tools to do so.

Tip of the week: Getting started with the Mobile SDK (Part 1)

June 16, 2015

In this tip of the week, we’ll look at implementing the basic aspects of the Mobile SDK using the recently released Swift programming language for iOS and the Objective-C Zendesk SDK Framework

How Le Tote Makes Customer Service Personal

June 15, 2015

You’ve heard of the sharing economy? How about the subscription economy? Actually, it’s not all that new. In fact, businesses have been doing it for years. Magazine companies and newspapers were some of the first businesses to use the subscription model. And, let’s not forget where Netflix started: Checking your mailbox for your next three […]

2 live chat lessons from Tucows

June 11, 2015

“We organized the company around the call center, not the other way around,” said Ross Rader, vice president of customer experience at Tucows, a global Internet services company headquartered in

A Closer Look: In search of the perfect search experience

June 10, 2015

In the summer of 2013, Zendesk sent its first official NPS survey and the answers made one theme clear: as an agent working in Zendesk, our search sucked. How did we make it better? Take a closer look at the process

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