We recently launched a new version of the customer portal in Zendesk named Help Center. One of the primary points of focus when building Help Center was ensuring that it was as flexible and customizable as possible
How can businesses manage the pressure of supporting various online channels that didnt even exist a few years ago?
Autumn is officially here, and with it comes 6 great new Zendesk integrations to help you better understand and interact with your customers and make your Zendesk experience a little bit more like playing a game
In the age of shared content, publishers across the entertainment and software industries have fixated on the best ways to protect intellectual property against digital piracy. The means publishers use to protect their content
The benefits and key considerations of hiring and managing virtual teams in today’s technology-supported working environment.
You may be familiar with Liquid markup from our email notifications instructions. This templating language allows us to populate placeholders with the appropriate ticket information. But what if the text generated from a placeholder doesn’t look quite right?
Now philanthropy, volunteering, and participating in our community are integral parts of who we are.
As you probably already know, the new Zendesk interface is loaded with handy keyboard shortcuts that allow you to execute routine tasks such as opening a new ticket or setting a ticket without lots of mousing around and clicking
Today were announcing a re-launch of our two advanced plans for new customers joining Zendesk. The Plus and Enterprise plans have seen tremendous innovation
Speaker and bestselling author Joseph Michelli shares five actionable principles for customer service teams from his book Leading the Starbucks Way: 5 Principles for Connecting
For certain companies, particularly those with large support teams, it makes sense to consider organizing your department into pods
When it comes to improvements in customer service, Brazil is the country in Latin America to keep an eye on. In the recent
Customer service can be a little like a game. Decisions need to be made, paths are chosen, and if played correctly, rewards are reaped
Zendesk has always believed in the power of customer self-service. Today, were happy to introduce our new Help Centeran all-in-one knowledge base, community, and customer portal built right into your Zendesk.
A common feature Im sure every Zendesk user takes advantage of is their wonderful Macros
Before you throw open the doors to your user community, there are a few things to do and think about.
Zombie tickets arent like normal tickets. You cant just solve them with a simple answer, no matter how accurate your answer is
For the simplest change management process, all you need is a few custom configurations.
Customer service is on the rebound. After more than a year of decline, customer satisfaction in the second quarter of 2013 was at 81%
Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently named the top social customer service pro on Twitter
The security requirements for Zendesk customers can vary greatly from company to company. To meet the varied needs of our customers, we strive to make sure our security is both powerful and flexible. Its also evolving
By going through some of the main features of Zendesk and discussing them in the context of follow-the-sun principles, youll be able to approach your Zendesk with more ideas.
An unhappy customer can quickly pull multiple people from your company into a vortex of anger and accusation. Heated interactions with customers are always hard, so its essential
When youre just getting your company started and your customer base is small, you cant afford to lose business due to a customer service snafu. Here are five tips for developing a customer-centric mindset