Because newsletters can be fun

S*** Support Agents Say

January 20, 2012

We know, we know: the S**** People Say meme is on its last leg. Who can even really remember the original video that launched the loquacious viral sensation only a month ago? But we’re hoping we still have just a little bit more time to squeeze in one last entry; this one dedicated to our […]

Take Zendesk on the Go with Windows Phone

January 18, 2012

You carry your phone everywhere, treat it like your pet and use it for nearly everything. As one of the first customer support platforms with a mobile app, we have apps for iPhone, iPad, Blackberry and Android to support your addiction. Now we’re adding Windows Phone to the mix, meaning that everyone in your organization […]

Zen Masters Webinar Series – Peter Shankman

January 17, 2012

Wondering how social media fits into the customer service landscape? Look no further. Author, speaker and entrepreneur Peter Shankman is going to explain it all to you in our latest Zen Masters webinar this Thursday, January 19, 2012. For those unfamiliar with Shankman, he’s the author of Customer Service: New Rules for a Social-Enabled World, […]

Hold Music

January 17, 2012

Hold Music is a new feature on Zengage where we hack through the underbrush of the Internet to bring you important customer service stories from the previous week. You’ll laugh, you’ll cry, and you may even learn something. So sit back and bask in the warm glow that is customer service link love. (And spread […]

Tip of the Week: Spice up Your Zendesk with Google Web Fonts

January 13, 2012

Using custom fonts is a great way to add a bit of simple flair to your web portal. In today’s example, we’ll use Google Web Fonts to change the header title and forum title in Zendesk. You can learn more about modifying Zendesk CSS elements over in the CSS Cookbook. To summarize, you’ll want to […]

Infographic: Social Media and the Future of Customer Support

January 10, 2012

It started out as a way to stalk everyone in high school you ever crushed or hated on…and then it went and changed the whole damn world. Social media is more than just hundreds of millions of people swapping information about your business (and what it does right…and what it does wrong). It is the […]

How the Denver Broncos “Tebow” IT Support

January 9, 2012

Like most of the US, we’re closely following the NFL playoffs. Yesterday’s amazing one-play overtime win by the Denver Broncos–an 80-yard pass by Tim Tebow to Demaryius Thomas–caught our eye, not only because we love a great underdog story, but hey, they’re a customer of ours! In the same way they’re scoring touchdowns on the […]

Get Zendesk Starter and Contribute to the UCSF Benioff Children’s Hospital

December 23, 2011

Earlier this year Zendesk made a pledge to raise $1 million for the UCSF Benioff Children’s Hospital. We were inspired by the charitable efforts of the Salesforce Foundation and decided to come up with additional programs and events that could contribute to the goal of building a world class hospital. To help raise the $1 […]

Customer Hacks: Siri and OS X Support Bar

December 21, 2011

Our customers are continually doing cool stuff with our product that enhances their lives and that of their customers. Our whole goal is to make peoples’ lives easier, from the agent to the end user, so we really geek out when we see this kind of stuff. Here are two recent examples we’re excited about: […]

Tip of the Week: Tracking Requester Language by Email

December 15, 2011

Now that Zendesk has rolled out our new language capabilities with our Dynamic Content feature, it’s much easier to identify your customers’ languages and provide support in their preferred language. For the time being, we’re able to detect browser settings, but automatic language detection in email is still in beta. (To participate, fill out this […]

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