Help Desk Software
Bug Tracking Software

Bug tracking software

An aerosol can of "OFF" will not even begin to affect these kinds of bugs.

This type of bug tracking system is a software application that maintains a record of software bugs in software development projects. Another name for bug tracking software is an issue tracking system. That's where Zendesk Support comes in.

The inside scoop

A software bug is an error, flaw, or failure created in a computer program or system that causes it to produce an unexpected result, or to behave in unintended ways. Most bugs arise from mistakes and errors made in either a program's source code or its design, or in components and operating systems used by such programs. A few are caused by compilers producing incorrect code.

Bug tracking is usually reserved for the software team of engineers in the back room who track and hold all of the technology secrets that we know little about. Once they process a solution, the customer service folks start the workflow of walking users through the solution. Until Zendesk Support, connecting and tracking the two were not effectively managed.

Did you know?

Zendesk's integration with Atlassian, which builds web-based collaboration tools for developers and has more than 15,000 customers worldwide. JIRA, one of their most popular tools, is one of Zendesk's favorite applications for bug and issue management. Companies can now weather the worst "bug" storms with smooth sailing. The result is helping faithful customers build experiences to reduce friction from bug tracking and provide the confidence that a solution is at hand.

The right fit

Zendesk's integration with Atlassian offers:
  • A customer support interface that is incredibly simple to use
  • Integration with any support organization's engineering department bug tracking application
  • The ability to connect Zendesk tickets and JIRA issues to the same system enabling engineers to report back to help desk on resolutions of issues
  • Help Desk support to keep customers informed of process

Next steps

Learn more about Zendesk's bug tracking software and give your customers the confidence of resolving problems through bug and issue management.

Get proactive today

See which Zendesk plan works best for you.