Cloud help desk software is the new black
Help desk software used to be tied to one location. It couldn't communicate in an intuitive fashion and left many users, companies, and customers scratching their heads. Cloud software has changed the way we can use our help desk ticket system so customer service management is more like that comfortable, beautiful black dress.
When you can access all relevant data and activity from a single interface, it’s easy for teams to track customer conversations and pick up where they left off. With Zendesk Support, you have everything you need for better customer conversations, all in one place.
- Business Rules. Initiate process triggered by ticket changes or time-based conditions. Start with our built-in best practices and customize to fit any workflow, from simple to the most complex
- Ticket forms. Dynamic request forms quickly give agents the right context, so they’re prepared to offer personalized customer support
- Collaboration. Agents can CC coworkers and share information using internal notes on tickets. Live editing shows who is viewing a ticket and any changes they make in real-time
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The benefits of cloud help desk software are almost unlimited. Learn more about how it can help you give your customers the best support: