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Customer Context

Customer Context

Gives agents the relevant context they need to provide faster, more personalized responses to your customers.

The tools you need to personalize your responses

Customers expect seamless support when interacting with your agents. With our essentials card and interaction history features, agents get the context they need so they can cater their responses back to your customers.

Have the relevant details

Know all the relevant details on the customer – such as contact information, language, and freeform notes – through the essentials card.

Customer Context

Know their journey

Gain visibility into all previous events and conversations with your customers through the interaction history.

Connect your own data

Capture custom events – like web and shopping cart activity – through our Events API so that you can centralize all interactions in one place.

More Resources

  • USING THESE FEATURES

    85% of customers agreed that they’re now able to better understand their customers’ journey with the essentials card and interaction history.

    Learn how
  • PERSONALIZE YOUR INTERACTIONS

    71% of customers said they were able to get a better understanding of the interactions their customers were having with their company.

    Read how

Ready to personalize your customer interactions?

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