Make it right

Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets
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The interface is the place

When you can access all relevant data and activity from a single interface, it’s easy for teams to track customer conversations and pick up where they left off. With Zendesk Support, you have everything you need for better customer conversations, all in one place.

Help Desk

Happy is as happy does

Agents are happy when they’re at their best, and they’re at their best when they have effective tools for collaboration, information, and automation. Zendesk Support streamlines support operations with time-saving tools that help you get straight to what matters most – better customer service and more meaningful conversations.

  • Business Rules

    Initiate process triggered by ticket changes or time-based conditions. Start with our built-in best practices and customize to fit any workflow, from simple to the most complex.

  • Macros

    Create and share macros in order to quickly respond with a standard response and set of actions to common requests.

  • Views

    Customizable views let agents see their queue based on ticket status, assignee, group, or other conditions.

  • Ticket forms

    Dynamic request forms quickly give agents the right context, so they’re prepared to offer personalized customer support.

  • On schedule

    Coordinate your team’s efforts with scheduled business hours, time tracking, and SLAs measured to the minute to ensure you don’t miss a beat.

  • Collaboration

    Agents can CC coworkers and share information using internal notes on tickets. Live editing shows who is viewing a ticket and any changes they make in real-time.

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Unite your business

Connect your favorite business tools. Bring customer context and information to where it’s needed in Zendesk Support or connect Support information into your business.

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Take Support to go

With native mobile apps, agents can respond to customer requests even when they’re away from their desks.

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Help Center

Let them help themselves

Zendesk makes it easy to deliver seamless self-service experiences and reduce support requests with the fully customizable Help Center.

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Embeddables

Bring customer support directly to your customers

Embeddables seamlessly integrate Zendesk functionality into any native environment, allowing businesses to put help right at their customers’ fingertips. Using Zendesk Embeddables, companies can reach out and offer support, provide information, or start a conversation.

Web Widget

Instead of forcing customers to hunt around or leave your website for help, the Web Widget is right there when they need it.

Mobile SDK

Native in both Objective C, and Java for iOS and Android, our SDK is easy to build, integrate, and customize.

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Insights

The data’s in the details

Zendesk Support gives you analytics tools to measure and improve your customer service.

Join us for a live product demo

We’ll walk you through the product family and answer any questions you have about Zendesk.

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