Make it right
Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets
The interface is the place
When you can access all relevant data and activity from a single interface, it’s easy for teams to track customer conversations and pick up where they left off. With Zendesk Support, you have everything you need for better customer conversations, all in one place.
No, seriously. It's multichannel.
Happy is as happy does
Agents are happy when they’re at their best, and they’re at their best when they have effective tools for collaboration, information, and automation. Zendesk Support streamlines support operations with time-saving tools that help you get straight to what matters most – better customer service and more meaningful conversations.
Initiate process triggered by ticket changes or time-based conditions. Start with our built-in best practices and customize to fit any workflow, from simple to the most complex.
Create and share macros in order to quickly respond with a standard response and set of actions to common requests.
Customizable views let agents see their queue based on ticket status, assignee, group, or other conditions.
Dynamic request forms quickly give agents the right context, so they’re prepared to offer personalized customer support.
Coordinate your team’s efforts with scheduled business hours, time tracking, and SLAs measured to the minute to ensure you don’t miss a beat.
Agents can CC coworkers and share information using internal notes on tickets. Live editing shows who is viewing a ticket and any changes they make in real-time.
Unite your business
Connect your favorite business tools. Bring customer context and information to where it’s needed in Zendesk Support or connect Support information into your business.Browse our apps
Take your help desk on the go
With native mobile apps agents can respond to customer requests even when they’re away from their desks.Download here
Let them help themselves
Zendesk Guide is a smart knowledge base that makes it easy to deliver seamless self-service experiences and automate repeat support requests.
Bring customer support directly to your customers
Embeddables seamlessly integrate Zendesk functionality into any native environment, allowing businesses to put help right at their customers’ fingertips. Using Zendesk Embeddables, companies can reach out and offer support, provide information, or start a conversation.
Instead of forcing customers to hunt around or leave your website for help, the Web Widget is right there when they need it.
Native in both Objective C, and Java for iOS and Android, our SDK is easy to build, integrate, and customize.
The data’s in the details
Zendesk Support gives you analytics tools to measure and improve your customer service.
Customer Satisfaction Surveys
Track customer satisfaction after every interaction, and discover the reasons behind a satisfaction score. Learn more
Net Promoter Score℠ Surveys
Measure brand loyalty with NPS surveys you can send to segmented lists of customers. Learn more
See what research the customer did on their own before submitting a ticket, including web page views, help center searches and articles read. Learn more
Predict bad customer satisfaction ratings before they happen to tailor your support and change the outcome for the better. Learn more
Start with our best practice dashboards, then build your own customized reports to see how each trend or correlation affects your business. Learn more
Tap into industry benchmarks to measure support quality, compare your company to your peers, and uncover new strategies. Learn more