Help desk system features
Fantastic features at your fingertips
Help desk software has come a long, long — especially since the cloud. Now the management of your ticket times, your knowledge base, and your customer is all in one spot.
So whether you use your help desk for external customers or internal employees —you'll always be in the loop with Zendesk Support.
The inside scoop
Close the features loop
- Have you seen my phone? Effectively track problems, trouble tickets, clean up your queue, and resolve issues from your phone
- Multichannel surfing. Different formats “speak” to each other. Providing agents with all the necessary context in one spot
- Analyze dis' and analyze dat.' Seamless collection of data from your support tickets gives visibility to into the big picture
- WOW every customer. Dynamic request forms quickly give agents the right context, so they’re prepared to offer personalized customer support.
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The features of help desk system are almost unlimited. Learn more about how it can help you give your customers the best support in record time: