Help Desk System Features

Help desk system features

Fantastic features at your fingertips

Help desk software has come a long, long — especially since the cloud. Now the management of your ticket times, your knowledge base, and your customer is all in one spot.

So whether you use your help desk for external customers or internal employees —you'll always be in the loop with Zendesk Support.

The inside scoop

Zendesk Support is beautifully simple. On purpose. Because agents are happy when they’re at their best, and they’re at their best when they have effective tools for collaboration, information, and automation. Zendesk Support streamlines support operations with time-saving tools that help you get straight to what matters most – better customer service and more meaningful conversations.

Close the features loop

Zendesk Support works with Guide to make your knowledge base smarter. When customers use self-service, Guide tracks that activity and sends it to Support in the form of contextual insights that help agents analyze customer activity and solve tickets faster. This info is fed back into Guide, which continuously improves and refines the info it offers to both agents and customers.
  • Have you seen my phone? Effectively track problems, trouble tickets, clean up your queue, and resolve issues from your phone
  • Multichannel surfing. Different formats “speak” to each other. Providing agents with all the necessary context in one spot
  • Analyze dis' and analyze dat.' Seamless collection of data from your support tickets gives visibility to into the big picture
  • WOW every customer. Dynamic request forms quickly give agents the right context, so they’re prepared to offer personalized customer support.

Come see what puts the Zen in Zendesk

Watch the video. Then, sign up for a feature-rich demo of our help desk system.

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