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Problem Tracking Software

Simple problem tracking software

Successfully organize, analyze, respond and manage numerous types of support tickets. Problem tracking software that requires less caffeine and less hair dye because it ticket management—in a beautifully simple way.

The inside scoop

Whether it's support, issues, a bug, or one-off problems, the goal with problem or issue tracking system is to ultimately create better customer relationships. When support tickets are centralized, they can be accurately prioritized into an actionable list. Meaning your customer service teams leave no customer behind.

And don't forget, our users typically aren’t shy about letting an issue be known, and they’ll do so, however, they see fit – be it through email, a phone call, a chat window, or all over social media. A solution that accommodates multi-channel issue tracking—simplifies the process of compiling customer issues.

Make it right

Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. A Zendesk ticket can be one of four types: a Question, a Problem, an Incident, and a Task. Zendesk is unique in that Problems and Incidents are related but separate; specifically, a Problem can have many Incidents attached to it.

A timely solution

Don't flood your help desk
  • Create problem tickets that involve typically involve several smaller symptoms impacting multiple customers
  • Instead of handling each ticket separately, link the tickets to one problem ticket, and then solve the problem ticket to solve all the incident tickets
  • Track and manage your Problem and Incident tickets, create the view, report, and trigger notifications to support agents of the problem ticket
  • When you solve the problem ticket, the status of all the incident tickets is automatically set to solved

Next steps

Don't miss the boat. Set agents up for success with effective tools for collaboration, information gathering, and automation.

Make every customer interaction count

See which Zendesk plan works best for you.

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