A few reasons why companies choose Zendesk vs Freshdesk

For the past two years, we’ve been named a market leader by Gartner, but we’re not here to brag about it. What we will brag about: our industry-defining product, robust reporting, and track record of innovation. Besides, our 95% CSAT score speaks for itself.

Choose wisely

Nothing beats using the right tool for the right job. Here are some resources to help.

  • 1Five signs it’s time to switch from Freshdesk

    Future proof your growth, without the growing pains.

    Read more

  • 2Omnichannel whitepaper

    When it comes to channels, we don’t play favorites.

    Read more

  • 3Vendor evaluation cheat sheet

    Straightforward questions to help you choose the right partner.

    Read more

  • 4What’s new webinar

    Always be changing.

    Watch now

What we offer

Zendesk is the leading customer support software solution. With a ticketing system, live chat, phone, and a smart knowledge base all in one place—it’s simple to offer powerful support. And we make it easy to add additional channels and tools as your business grows.

What makes Zendesk different

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One

Easier to use for you and your customers

Customer relationships are complicated, but the tools to manage them shouldn’t be. Zendesk Support is intuitive, and built with agents in mind. And set-up takes days, not months, which means less training and happier teams.

Zendesk Support ticket view
2
Two

We’re your success network

At Zendesk, we help companies build better customer relationships. And we practice what we preach. We have a Customer Experience team that includes Success, Service, and anything else you need to get the job done.

“Zendesk is a company that walks the talk. It's one of our closest partners...and has become our main tool in building relationships with our driver community.”

— Dennis Wang, Co-Founder and CEO, Easy Taxi

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Three

Better reporting and analytics

When the right data reaches the right team, customer experience turns from a cost center into a core strategy for product, marketing, and support. With Zendesk, you can create customized reports and trend data for teams that aren’t actively providing support—bringing your whole business closer to your customers.

“We’ve been able to create very granular reports and dashboards. Zendesk was a system we could grow with—which was really important.”

— Michael Robichaud, Manager of Support Products, Coursera

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Four

Benchmarks and industry best practices

When it comes to metrics, one size doesn’t fit all. That’s why we created the Zendesk Benchmark, with actual customer service and support interactions from more than 50,000 participating organizations across 140 countries.

See how your team compares with other companies in your industry.

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Five

Industry-leading apps marketplace

At Zendesk, we build for the long term. We invest in our integrations and keep building new ones.

Connect Zendesk to all your internal tools with our 600+ apps, including everything from productivity and time tracking to eCommerce and social media.

Take a look at our Apps Marketplace.

Search our 600+ apps
100,000+ paying companies trust us with their customers
Logo: Twilio
Logo: ModCloth
Logo: Rapha
Logo: Groupon

“Trust is the key to everything we do.”

Joe Harrow

Director of Customer Service

Logo: Republic Wireless
Logo: Shopify

“Zendesk has been a powerful enabler as we’ve scaled globally. Beyond that, Zendesk has done an extraordinary job of engaging us in a real and active customer community.”

Roy Sunstrum

Vice President of Merchant Support

Logo: OpenTable

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