Zendesk vs. Freshdesk

Make the right choice

Freshdesk is great for the basics. But if you’re a business that wants to grow, you need a solution that you can count on—both now and in the future. Zendesk is a robust, reliable, and scalable solution that’s backed by experts, built to last, and delivers the best return on investment.

Built to last

Zendesk delivers capabilities beyond basic ticketing and provides the complete CX solution brands need to provide a reliable, differentiated customer experience at scale.

CX-perts

As a trusted advisor in the market, we empower our customers with the expertise and best practices they need to continuously improve their CX.

Best ROI

Zendesk is built to handle whatever challenges your business faces and ultimately, delivers more efficiencies, lowering the cost of support.

Built to last

Start with us and grow with us

Product screen: True omnichannel CX
True omnichannel CX

An innovative platform that encompasses embeddables and messaging capabilities allows customers to choose the channel that they prefer—and enables companies to deliver a consistent experience across all of them.

Product screen: Frictionless agent experience
Frictionless agent experience

With capabilities like Agent Workspace and Side Conversations, agents have a unified interface that allows them to collaborate seamlessly with customers, internal departments, and external parties—all in one place, regardless of channel.

Product screen: Reliable integrations
Reliable integrations

With a vast marketplace of over 1,250 prebuilt apps and integrations, plus an open platform built on AWS, Zendesk gives a 360 view of the customer and empowers agents to align with other departments internally—ultimately delivering a personalized, seamless customer experience.

Product screen: Actionable data insights
Actionable data insights

Our powerful analytics enables service leaders to make better decisions and optimize processes, products, and services. Build beautiful point-and-click configurable reports and dashboards—like our First Reply Time Heatmap—in minutes, even with sophisticated layered datasets.

True omnichannel CX

An innovative platform that encompasses embeddables and messaging capabilities allows customers to choose the channel that they prefer—and enables companies to deliver a consistent experience across all of them.

Frictionless agent experience

With capabilities like Agent Workspace and Side Conversations, agents have a unified interface that allows them to collaborate seamlessly with customers, internal departments, and external parties—all in one place, regardless of channel.

Reliable integrations

With a vast marketplace of over 1,250 prebuilt apps and integrations, plus an open platform built on AWS, Zendesk gives a 360 view of the customer and empowers agents to align with other departments internally—ultimately delivering a personalized, seamless customer experience.

Actionable data insights

Our powerful analytics enables service leaders to make better decisions and optimize processes, products, and services. Build beautiful point-and-click configurable reports and dashboards—like our First Reply Time Heatmap—in minutes, even with sophisticated layered datasets.

One platform to rule them all

“Having all communication channels in a single, unified platform means we no longer have to switch between platforms. [With Zendesk], we have more control over customer data--and, as a result, the customer experience.”

Kevin Miodek

Head of Customer Support and Operations at Azimo

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21 pt

Increase in NPS

>9.0

Trustpilot Rating

Resolution times go down, CSAT goes up

“The first day we started using Zendesk, our fastest agent, who normally resolves twice as many tickets as anyone else, said immediately that she was now even faster. Zendesk’s workflows and UI are designed for efficiency.”

Veronica Howes

Director of Customer Success at Thinkific

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96%

Tickets answered in <8 hrs

91.7%

CSAT

Why switch to Zendesk

Best ROI

Get the most bang for your buck

You get what you pay for—which is why choosing a cheaper solution that can’t scale as you grow is a significant risk. Zendesk delivers efficiencies that will save you money down the line. From agent productivity and product insights to customer satisfaction and loyalty, investing in Zendesk provides a better lifetime value for businesses and customers alike.

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Trial

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