The Zendesk Customer Service Benchmark

Stand out from the crowd

Great customer service creates happy customers, and happy customers keep business booming. One of the ways to keep them happy is getting ahead of their expectations. Luckily for you, we have an entire Data Science team dedicated to helping Zendesk customers unlock the patterns and insights to make it happen.

Get ahead of the curve

The Zendesk Benchmark allows organizations to measure their customer support performance against their peers. Think of it as a friendly competition. It isn’t a survey or an expert opinion—it’s the single best data index based on actual customer support interactions from more than 45,000 companies using Zendesk.

Based on data from:

5.5B

Tickets

486M

Customers

1.05M

Agents

140

Countries

See where you stand

It’s simple—select your industry and see how you’re performing against your peers.

Know what’s trending

There’s no such thing as the perfect customer experience and businesses across every industry struggle with providing the best possible service. 84% of customers say that customer service is an important factor in deciding which company to give their business—trumping convenience and reputation. Customers even agree that their support expectations are higher now than they were a year ago.

The Zendesk Customer Experience Trends Report identified the top customer service trends for 2019 and what your support team can do to make the most of them. See what the best of the best are doing to give their customers the service they expect.

Get the trends

Learn from our research

Data doesn’t matter if you don’t know what to look for. With our library of customer experience resources, you can research what matters to you and learn best practices from over 45,000 organizations.

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