The Zendesk
Customer Service Benchmark

Dig into the top customer experience trends with The Zendesk Customer Experience Trends Report 2019.

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About the Zendesk Benchmark

We started the Zendesk Benchmark to give organizations a way to measure their customer service performance against their peers.

It isn’t a survey or an expert opinion—it’s a data index based on actual customer service and support interactions from more than 45,000 participating organizations across 140 countries.

Turning mountains into molehills

Every day, the Zendesk family of products handles 13 million interactions between companies and their customers. That’s a lot of data to explore. Luckily, our Data Science Team is committed to uncovering patterns and insights for our customers. Here’s where you can start to take action.

Learn more to understand more

Data doesn’t matter if you don’t know what to look for. With our library of customer experience resources, you can research what matters to you and learn best practices from over 45,000 organizations.

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