Because newsletters can be fun

When employees are happy, business booms

June 7, 2016

Human Resources (HR) professionals may have a reputation as mediators of disputes and personnel complaints, but internal relationship-management is just one part of the job. HR teams have become a strategic business partner, attacking one of the most pressing corporate priorities

Ask the analysts: Gartner’s take on the customer service technology landscape

June 6, 2016

As we approach the midpoint of the year (how did that happen so fast?), it’s a good time to look back on 2016 so far and to take stock. Two recent

20 reasons to visit the Zendesk Apps Marketplace

June 3, 2016

From doing more with your data, to better closing the gap between sales and support, to integrating artificial intelligence, here are the 20 latest and greatest ways to extend your Zendesk

How USC Annenberg’s Technical Services and Operations team makes the grade

June 2, 2016

Universities constantly cycle through new ideas and student bodies, but often traverse well-worn paths when it comes to internal processes. Continuing growth led the TechOps team at USC Annenberg to realize, however, that their system of manually tracking tickets wasn’t scaling

Better customer support through Zendesk and Google Apps for Work

June 2, 2016

The next step for any growing business is to manage customer relationships with a modern support software solution like Zendesk. That’s why we’re excited to announce a new integration with Google

The keys to a low-effort—and drama-free—customer experience

June 1, 2016

Creating an effortless customer experience and building loyalty is anything but effortless. It takes work—lots of it. To help set you on the right path

Customer service starter pack: five resources for managing a stellar support team

May 31, 2016

Managing a customer service team isn’t easy. Get a head start with these five resources from customer service leaders.

Create and measure effortless customer experiences

May 26, 2016

It turns out the best way to retain your customer base is to simply meet their needs in the first place. In this Fine Tuning post, I’ll show you different ways you can use Zendesk to provide effortless experiences

12 tips for maximizing your ecommerce customer service

May 25, 2016

From live chat to help desks to strategies for scaling, here are 12 ways to help deliver sensational ecommerce customer service. Even better, the more you can integrate these into one system

A new source of customer feedback: Google Play and Zendesk

May 18, 2016

Google Play is a massive channel for customer engagement. Now with Zendesk, it can also be a big channel for customer support

Community Tip: Connect Zendesk with multiple project boards in MeisterTask

May 17, 2016

Using the MeisterTask integration you can connect your Zendesk account with a project board in MeisterTask to create an efficient communication channel

How to “Bee Better”, one pair of socks at a time

May 17, 2016

Great products are often born to fill a need in the market, but the Bombas story is different. The company’s founders, David Heath and Andy Goldberg, didn’t start a sock company because they had engineered

SMS: The New, Old Channel for Customer Service

May 12, 2016

Be an early adopter and sign up for Zendesk’s new native SMS channel Early Access Program

The three big customer service trends at Relate Live San Francisco

May 10, 2016

At Relate Live San Francisco, 500 customer experience leaders discuss the future of customer service including three customer service trends for 2016

Building community through bicycle rides

May 6, 2016

Today, we embark on a new adventure with Curry Senior Center, one we are very excited about—bike riding! We partnered with the Copenhagen-based non-profit, Cycling Without Age, to gift Curry Senior Center with two new hybrid trishaw bikes

Play nicely in the ticket queue using the Play button or Guided mode

May 6, 2016

Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important as teams expand and share workload across multiple global offices. That’s why, here at Zendesk, we implemented a Play button-centered workflow

How Medidata pivoted to support people over products

May 5, 2016

Before a new life-saving drug can be released, the pharma companies, researchers, universities, and charitable foundations behind a new treatment must run clinical trials to test the effects. These trials are costly, labor

Cheers to a job well done: Why peer recognition matters

May 4, 2016

Meet Ramona—or Rami, as she’s more frequently known. Born in Germany, and raised in Galicia, Spain, Rami is truly a citizen of the world. For the past eight years she’s lived and worked in

4 ways for businesses to dream big, even while starting small

May 3, 2016

As a small business owner, you have much more on your plate than customer support, but that doesn’t make it any less

TOTW: Let’s chat! Quick tips for training agents on Zopim

May 3, 2016

Getting started with Zopim is easy and here are 5 tips to get your agents ready to chat

Streamline your Zendesk notifications for effective team communication

April 27, 2016

We’re often asked how to optimize Zendesk notifications to ensure that both customers and your support team aren’t overwhelmed. Today, I’ll walk you through my steps for auditing your notification strategy

Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app

April 26, 2016

Get the most out of Zendesk’s Pathfinder app with this Community Tip from James Baldwin of

7 new additions to the Zendesk Apps Marketplace

April 22, 2016

This April we added seven new integrations to the Zendesk Apps Marketplace. They cover everything from better data consolidation to automatic ticket reminders to new telephony and chat integrations

6 steps for measuring self-service success

April 20, 2016

When I started as the Technical Documentation Manager at RJMetrics, my main focus was to get our Help Center in tip-top shape and to build a better self-service experience. Here are the six steps we found worked for building a robust self-service

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