A churn survey is a great way to learn why a customer left you, and what you can do prevent further churn
With live chat, there's a lot of pressure to keep up with the masses in real-time. But it can also increase sales, reduce support costs, and increase CSAT.
Acquiring customers requires not only an amazing sales team, but the ability to provide prospects with quality experiences
Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base
The technologies needed to create personalized experiences at scale will advance rapidly in the next five years
Benchmarking done right is much more than a casual, anecdotal look at the competition. Here are some benchmarking best practices
Our employee satisfaction survey guide shares insights on who to survey and how. Engaged employees mean a healthier business
A a new way for customers to find the answers they seek even faster – introducing Answer Bot.
The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost
The complaints may vary but often the ire has one thing in common: Why didn’t you ask your customers what they wanted?
We dive into the guts of Satisfaction Prediction to explain how it can help raise your company’s overall CSAT score and maintain happy customers
Alex has a background in technical support, but it was his experience as a history and French teacher that fine-tuned his knack for communicating
Customers are always willing to tell you how they feel about your product. The question is, though: is there a better way to listen?
Simply collecting responses isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.
If you’re wondering what’s next in the evolution of customer service technology, look no further than the closest chat window
The first step towards understanding how to get customer feedback is to know the 3 different types
With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.
Allbirds partnered with Zendesk for their customer service software when they first launched
That reference is still relevant, right?
Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need
Let’s look at some of the most efficient ways to increase live chat engagement on your site
Customer service can have a direct impact on the bottom line. So why do so few companies understand the ROI of customer service?
What are the keys to transforming your customer service operation? It could be the literal million-dollar question.
New innovations in artificial intelligence will have big upsides for customer service agents, notably for their productivity and efficiency with customers