Because newsletters can be fun

Brides Like to Talk, But Can You Measure What They Are Saying?

November 4, 2010

Interesting interview with Scott Rogers, former director of strategic planning at David’s Bridal. He talks with destionationCRM about measuring customer sentiment across all the new and social media channels. Depending on the channel, the sentiment changes: If it’s a blog, they’re telling friends what’s been happening. If it’s a forum, they’re looking for advice. On […]

Stuck on Glitter Glue

November 4, 2010

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings […]

Improve Knowledge Base Support With Screenshots

November 3, 2010

Useful knowledge base support is a key help desk software tool in decreasing customer requests and tickets. I know that in our company, our knowledge base support deflects the vast majority of our customer requests, keeping our queues low and our support load manageable. But if you have worked with knowledge bases at all you […]

Automatically Turn Voicemails Into Support Tickets

November 3, 2010

This is a guest blog by James W. Breeden, CEO of LiveAir Networks. He describes how his company combined PBX system OnSip with Zendesk to turn their support voicemails into support tickets. Sifting through a box full of support voicemails can be daunting. It can be especially time-consuming if you need to listen to the […]

Change Is Good at New Zealand Post

November 3, 2010

“After just three hours of using Zendesk, our customer support agents were already declaring their love of Zendesk. These are people who are quite reluctant about change, but they embraced the solution almost immediately. One of the customer service agents went so far as to send a note declaring how impressed they were: “I love […]

Fun Video From Our Meetup in Argentina

November 3, 2010

We had a rockin’ meetup in Buenos Aires last week and couldn’t be more thrilled by how much our Spanish and Portuguese community continues to grow each day. Sure, the weather may have been a little dreary, but we still had a fantastic turnout. “We spent like three hours talking about customer service, applications, and […]

Zendesk Webinars in November

November 2, 2010

We’re excited to announce November’s lineup of FREE webinars. You asked for more sessions, so we have extended our Zendesk 101 webinar times to offer sessions at 7AM, 10AM, and 4PM PST for your convenience. Enhance your support skills Build out your Zendesk Learn and share with other great members using Zendesk This month’s special […]

SF Giants, World Champions (in Customer Service)

November 2, 2010

In honor of our WORLD CHAMPION SAN FRANCISCO GIANTS!, we wanted to highlight a part of the organization that maybe won’t be in the ticker-taped, thong-clad parade: the Giants’ customer service. Inc. interviewed Russ Stanley, the head of the customer relations department, and it’s full of gems and things you wouldn’t expect. For instance: Each […]

Guess the Most Zombies and Win a Prize

November 1, 2010

A few weeks ago, the creative minds here at Zendesk made a zombie-inspired commercial and entered it into Google’s TV for All competition.  Sadly, we didn’t make it to the competition’s final round, but the upside is now nearly every Zendesk employee has a sweet zombie caricature of themselves, and the likeness in most cases is, […]

Politicians Are Buying Your Vote on the Internet (Or Trying to Anyway)

November 1, 2010

In the interest of being the best darn educated voter you can be this election season, we know you’ve diligently combed the Internet in search of the best possible information on candidates, propositions, and all other things that will ultimately end up as a vote on a ballot. Nice job. We’re curious though. Did you […]

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