Because newsletters can be fun

Tip of the week: Creating Insights reports to better understand duration between events

July 22, 2015

In this tip of the week, we’ll cover how to create reports based on custom metrics. Before you get started, you should be familiar with how to create metrics in Insights

New ICMI report: uncovering the hidden profits in your contact center

July 21, 2015

A new report from ICMI—sponsored by Zendesk—uncovered several opportunities for contact centers to provide more value to their organizations and even to generate revenue. That’s good news for the more than 62% of contact centers that are

How Tennessee’s government maintains an 84.5% CSAT score

July 16, 2015

In most government agencies, extensive procurement regulations means it can take months to build and implement software. However, Deputy Commissioner Dustin Swayne told us the Department easily

Summertime panda-monium in the apps marketplace

July 15, 2015

We love adding new apps to our marketplace and, once a month, we like telling you about them—especially when there’s an integration that includes pandas. This month brings new telephony and contact center solutions, motivational dashboards, convenient ways to manage calendar To Dos, and more

Tip of the week: Using business rules to send automated reminders to customers

July 14, 2015

While going back and forth in your support dialogue, what happens when the end-user suddenly drops out of the conversation? In this tip of the week, you’ll learn how to use business rules to help you create an automated process for managing pending tickets in your Zendesk

ICYMI: How Le Tote gets personal with customer service

July 13, 2015

In advance of our upcoming tweet chat, #ZendeskChat, with Get Chute (see details below), we wanted to share with you the conversation we had last month with Le Tote’s own Aubrie Rice around

Real questions, real answers for shoppers and consignors

July 9, 2015

The RealReal is an online, luxury consignment store for the discerning shopper. The company prides itself on being the leader in authenticated online consignment shopping. They go to great effort to make sure they re-sell the real deal when it comes to high-end clothes, shoes, handbags

Complex business hours? That’s easy! Introducing Multiple Schedules

July 8, 2015

Zendesk users on the Enterprise plan can use Multiple Schedules to create an unlimited amount of schedules to fully reflect all your support hours—no matter how complex the configurations

Tip of the week: Adding Help Center to your mobile app using the Zendesk Mobile SDK

July 7, 2015

In the previous tutorial, we initialized the Zendesk Mobile SDK for iOS and added an identity for our users. In this tutorial, we’ll add our Help Center into our iOS app and how to filter our Help Center article results

Sole Society’s chat team answers your SOS

July 2, 2015

From the top of your head to the soles of your feet, Sole Society makes it easy to look great. The ecommerce site provides high quality shoes and accessories at a reasonable price. Just click on SOS live chat to connect with a knowledgeable service agent.

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