11 crowdsourced tips for giving digital hugs and electronic kisses to your customers using Zendesk macros and business rules
It is becoming increasingly common for customer service hiring managers to focus less on cover letters and more on resumes. However, while resumes are extremely important, they dont provide much in the way of context
Continuing our series on best practices for Help Center managers, this week were looking at using Google Analytics to measure search
Marketing can be a very complex subject, but anyone can develop a few of the core skills and see the results of their efforts. You may feel it’s something best left to the experts, but there are some essential marketing skills that can make a huge difference to your success in business
Todays customer service involves much more than a conversation on the phone
One time, I mentioned that the Pacific Ocean was no big deal, and a day later we received a deluge of tickets, calls, tweets, Facebook posts, and chats. All of them were about the same issue: a heretofore unseen bug
Today we’re kicking off a brand new series that will outline best practices for Help Center managers
There are many decisions behind designing a Help Centerboth aesthetic and data-driventhat range from defining objectives to structuring content to adding custom touches
Despite the convenience of shopping online, 75% of shoppers still prefer the experience of a brick and mortar store
Zen U. is open to all Zendesk customers, as well as anyone interested in learning more about customer service, whether youre just starting out or youre a seasoned expert
We’re back with four great new integrations to help improve your Zendesk experience
Randi Busse will be joining Zendesk for a free webinar on Tuesday, February 25. We talked with Randi about her experience as a customer service expert
As customer service professionals, we know you love your customers year-round. Even when it’s not Valentine’s Day. Even when they’re
Are you looking for ways to support customers globally? We created an ebook just for you
Check out the Zendesk Benchmark report, the latest version of which is available here. This post focused on the 4th quarter of 2013 when industries like retail and travel, hospitality, and tourism had a rough time
Transparency within your support team, from executive management to the front lines, is paramount to your success as a customer support
One Face of the Brand support means that whenever and however a customer interacts with your business, they can expect the same customer experience
Last week, Andrey shared a great tip on how to use Liquid markup to randomize your automated responses
Sometimes sitting down to write a job description can feel like a monumental task
Were kicking off 2014 with a slew of new integrations (and by slew, we mean seven). With new entries for everything from contact center to gamification, the Zendesk apps marketplace
Customers are often annoyed when they know theyve receive a canned email from an agent, particularly as a follow-up notification or when their ticket status is marked as resolved. So how can you get around this?
Excellent customer support is at the core of any successful operation. In our fast-paced, online world, this means round-the-clock availability
When a customer shape-shifts on you quickly, theres only one explanation: a werewolf ticket. Nice and friendly one moment, howling mad the next. In this case, you have to go right to the big guns: Pull in
Steve Curtin will be joining Zendesk for a free webinar on Tuesday, January 28. We talked with Steve about what really moves the needle when it comes to providing exceptional customer service
