Our knowledge is your power

Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.

Together we’re better

Relationships are built on understanding. We use support data to continuously improve our understanding of our customers and to create impactful success programs. This helps us deliver innovative ways to better serve you, at every step of our journey together.

Our approach

We will design a solution around your unique business and customer service goals. Regardless of where you are in the journey, the complexity of your operations, or how quickly you’re ready to make changes, we can figure out the right success program for you.

Phase 1

Implementation

The first step is to eliminate obstacles for a quick rollout. We want to reduce ticket volume and get CSAT up, and make sure your team is comfortable using the new tools.

Phase 2

Efficiency

Next we identify some ways to make your customer service department more efficient.

Phase 3

Business Impact

Let’s show the rest of your business how valuable your customer experience is.

Phase 4

Looking Forward

Now we’re cooking with gas. It’s time to capitalize on your success and build a customer service strategy for next year—and beyond.

See how we partner with customers to create a better customer experience
Here is just a taste of some of the implementation services and success programs we provide:

To get started and transform your customer service

Launch Essentials

Deploy with confidence. Our certified experts will be your guides.

Custom Launch

Designed specifically to meet your business goals and timelines.

Help Center Design

Focused on your brand.
Create an exceptional experience for your customers.

To evolve as your customer needs change

Strategic Account Review

Learn best practices and get clear strategic recommendations for continued growth and optimization.

Chat Strategy

Define your chat support strategy, goals, and metrics for success.

Configuration Assessment

Immediate Results.
Audit, optimize, and configure to deliver ROI to your business.

Acquia Logo
“We were looking for a true partner that was not only going to grow with us, but also lead us to adopt new customer success best practices that we weren’t considering before.”
– Will O’Keeffe, VP of Customer Success, Acquia
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Shopify Logo
“Zendesk was super helpful about giving us ideas, and then also connecting us with other companies that had gone through similar challenges.”
– Chris Wilson, Director of Customer Support, Shopify
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Join us for a live product demo

We’ll walk you through the product family and answer any questions you have about Zendesk.

Schedule a demo