We're all in

At Zendesk, we don’t like to gamble on your eCommerce experience. Our family of products are built so that your business can connect meaningfully with buyers at every step of their journey. On top of that, we have a strong set of partners and integrations—and that’s just table stakes.
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Play the right cards

Zendesk is completely integrated with leading eCommerce platforms like Shopify, PrestaShop, BigCommerce and WordPress. It’s also easy to connect Support with leading email marketing providers, customer reviews, and shipping services. If you need it, you can build it.

Turn browsers into buyers

With Zendesk, you can reach out proactively to potential customers, and even track conversions.

83% of online shoppers need support to complete a purchase
Flexible communication

With multichannel support, you can be wherever your customers need you to be.

Chat drives sales

Forrester analyzed Zendesk Chat and found a 29% lift in revenue

Build rapport

Proactive support leads to higher CSAT. Zendesk gives you a holistic view of each customer’s support and purchase history, so you have the right context before reaching out.

Get more for your money

We have hundreds of SaaS apps that drive leads, generate sales, and automate tasks for your business.

Zendesk eCommerce Customers
73
have reduced the back and forth between product and support
93
have an integration with partners like Shopify and WooCommerce
89
are likely to recommend Zendesk to other eCommerce businesses

Our preferred partners

Zendesk is completely integrated with leading eCommerce platforms like Shopify, PrestaShop, BigCommerce and WordPress. It’s also easy to connect Support with leading email marketing providers, customer reviews, and shipping services. If you need it, you can build it.

Shopify Plus BigCommerce MailChimp ChannelReply Trustpilot PrestaShop Sailthru
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