Deep Learning Customer Service

Deep learning customer service

Forging customer relationships is more efficient and effective when it’s driven by big data. Adding deep learning to your customer service solution will take your relationships to the next level.

With Zendesk Explore, you get access to the customer analytics that matter—and the deeper understanding of your customers that comes with it. Explore takes lots of data inputs and reduces them to one score. It worked for Pinterest.

A quick quote

“Previously, we had a dedicated team member who would look through our tickets and escalate experiences identified as potentially negative. Now we use the prediction score to accurately and automatically identify these types of tickets so our agents can focus on higher value areas.”
-Maggie Armato, Reactive Support Lead at Pinterest

The inside scoop

How does Explore work? Simple: Effort Metrics (replies, reopens, reassignments) + Time Metrics (first reply time, full resolution time, requester wait time) + Ticket Text (comments, channel, priority) % = Do Something! (prioritize tickets, drive biz rules, trigger integrations)

In other words, Explore takes a really messy world of signals and simplifies it down to one useful number.

Did you know?

With Explore, you know what matters at a glance. Prescriptive dashboards from Explore showcase the analyses that matter most for team operations and customer experience. The easy-to-use interface and interactive drill-ins surface valuable insights that our own customers ask for most.

Next steps

Are you ready to make your data work for you? Sign up now for a free trial of Zendesk Explore.

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