Zendesk AI for manufacturing

Best-in-class AI manufacturing software

Zendesk AI helps manufacturers deliver faster support for distributors, suppliers, and customers - all while streamlining internal service for operational teams.

Contact Sales View demo

Two people checking an order status on a tablet, with on-screen shipping info showing the order is in transit

How ZENDESK AI WORKS

From shop floor to customer floor

Automate issue resolution

Handle over 80% of product inquiries, service requests, and parts lookups without human intervention.

Support technical teams

AI Copilot brings your service reps the data they need-from order histories to technical manuals-so they can solve complex cases efficiently.

Scale support and internal help desks

Empower internal teams with AI that reduces repetitive workload and improves service speed across production, logistics, and IT.

AI agents

Resolve supply chain and product issues faster

AI agents manage requests across email, chat, and portals-tracking orders,resolving service needs, and escalating urgent issues automatically

Discover AI agents

AI chat showing a customer checking furniture delivery status, with a map preview and “Track order” button

AI Copilot

Support reps with expert-level insights

Copilots trained on technical documents and workflows assist your support and maintenance teams with suggested actions and instant access to key knowledge.

Discover AI Copilot

Support chat with AI copilot suggesting a response to reroute a delivery address

Testimonials

83.2%

Requester improvement time

10%

Yearly agent output improvement

“Zendesk has definitely given us the competitive edge. We’re keeping customers happy by responding quicker and we’re understanding them in greater detail. Zendesk has also helped us capture information in the sales process that provides us with a database in one system.”

Anthony Plummer

Group Chief Technology Officer at Ligentia

3

weeks Implementation time

+300%

Increase in agent efficiency

“We wanted to centralize data so that we can help drive improvements in the business. Our contact centers were not designed around multichannel response, so we didn’t really have a way to answer questions coming in through different channels.”

Orlando Gadea Ros

Global VP Customer Experience Transformation at Stanley Black and Decker

83.2%

Requester improvement time

10%

Yearly agent output improvement

“Zendesk has definitely given us the competitive edge. We’re keeping customers happy by responding quicker and we’re understanding them in greater detail. Zendesk has also helped us capture information in the sales process that provides us with a database in one system.”

Anthony Plummer

Group Chief Technology Officer at Ligentia

83.2%

Requester improvement time

10%

Yearly agent output improvement

“Zendesk has definitely given us the competitive edge. We’re keeping customers happy by responding quicker and we’re understanding them in greater detail. Zendesk has also helped us capture information in the sales process that provides us with a database in one system.”

Anthony Plummer

Group Chief Technology Officer at Ligentia

Employee services for Manufacturing

Keep your internal teams on track

Support manufacturing teams with AI that automates IT tickets, equipment requests, and HR queries. Enable faster resolutions and reduce disruptions on the production floor by streamlining service for shift workers, engineers, and supply chain staff.

Explore employee services

Two coworkers smiling on a couch, reviewing a laptop together in a modern office lounge

ENTERPRISE-GRADE SECURITY

Lock it down

Zendesk gives you the best enterprise-grade security features from the jump, making sure you stay compliant with changing regulations and data-privacy policies.