Because newsletters can be fun

Calling All Rubyists for Hack Night and New Orleans Meetup

October 27, 2010

We will be hosting a few Ruby-related events over the next month. On Wednesday, November 3rd, we will host a hack night at our headquarters on 410 Townsend in San Francisco. We will provide food, drinks, seats and network and look forward to seeing you. Please register here. On Thursday, November 11th, we will be […]

10 Kids’ Halloween Costumes That Are Just. So. Wrong.

October 27, 2010

Cute little witches tripping over their long skirts? Tiny firemen and superheroes ringing your bell in search of candy?  Not this Halloween, if the children’s costumes offered online are any indication. We’ve rounded up this year’s costumes that are frightening for all the wrong reasons. The really scary thing? Someone out there is buying these. […]

Growing the Customer Base, Not Customer Support Staff

October 26, 2010

“Zendesk has completely changed the way we run our business. Although our customer base has doubled over the past two years, we haven’t had to hire any additional support agents.” – Alan Conroy, Owner, Support Solutions Support Solutions was founded in 2001 in response to a critical need. When Integrity Software announced it would no […]

Don’t Just Listen, Do Something with Customer Feedback

October 25, 2010

Bruce Temkin offers up some thoughts and resources about “customer connectedness”: Customer Connectedness: Is customer feedback and insight integrated throughout your organization? He includes the results of a survey that suggests that oftentimes customer feedback does not make it very far through a company’s infrastructure. The post is a little jargony, but has some good […]

Talking Shop with Ani Niow from Square

October 25, 2010

Where do you work? I work at Square. I’’ve been there for about four months. I started at the end of June. When did you first realize that you liked customer support? My last job was a computer repair technician and one of the most fulfilling parts was just talking to the people. A lot […]

Customers Totally in Their Element at “The Big Lebowski” Store

October 25, 2010

Roy Preston abides. Mostly he abides at The Little Lebowski, his Greenwich Village emporium/homage to all things related to The Big Lebowski, the Coen Brothers’ 1998 cult-film classic, starring Jeff Bridges as “The Dude.” Decked out in his Dude-like bathrobe and pajamas, Preston “abides” over an assortment of licensed Lebowski merchandise including t-shirts (the biggest […]

The American (Consumer) Revolution

October 22, 2010

In his new book, A Renegade History of the United States, Thaddeus Russell talks about the birth of the American consumer culture: By the end of the nineteenth century, every major business that catered to consumers was conducting market research surveys to find out what they wanted, then producing it as soon as they could. […]

Join Us in Argentina!

October 22, 2010

En Español Zendesk se reune nuevamente en Argentina! Invitamos a nuestros amigos y clientes a tomar algo y conocernos en Spell Cafe de Puerto Madero el día 29 de Octubre a las 19:30hs. Dirección: Av. Alicia Moreau de Justo 740. Puerto Madero – Buenos Aires, Argentina Por favor confirma tu asistencia en nuestra página de […]

Why ‘Following the Leader’ Is More Than Just a Hokey Expression

October 22, 2010

I believe leadership from the front is the right approach. For instance, the Israeli Army has, since its inception, adopted the theory of Ahrayot. Loosely translated, this refers to the fact that Israeli commanders lead from the front, set an example, push themselves at least as hard as they push their troops, and demand the […]

Don’t Go Nair There

October 22, 2010

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings […]

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