By default, Help Center article timestamps appears in 24-hour format. But what about if you want to display timestamps in 12-hour format? you can do so by modifying your Help Center theme’s HTML and CSS
It’s that time of year — SXSW voting time! Seems like you can’t swing a cat without hitting someone in the tech world asking which panel to vote for SXSW interactive. No need to scuff ‘yer boots all up, we are here to help with this list of our favorite vote-worthy SXSW panels. First off, […]
Geckoboard is solving a problem that way too many businesses have: what to do with all of this data? Within any given company
Across the globe, businesses are striving to improve customer satisfaction (CSAT) ratings. According to the most recent Zendesk Benchmark report, their efforts are paying off—customers around the world are relatively happy. In fact, the global
In this tip of the week, I cover a method that enables Zendesk to extract the order number and record it in a custom ticket field without opening a ticket screen. The configuration consists of five steps
In this Community Tip, I’ll share the various shortcuts we’ve discovered that allow our team to maximize the efficiency of the ticketing system and to balance the way we close tickets and maintain quality customer service throughout the process
According to research, over 70% of all customers who leave a company for its competition have no problem with the product. Their main issue is with the customer care offered. This means that customer churn can hypothetically be reduced by 70% with world class customer care
Join us in the Zendesk forums today for the next installment of our Fine Tuning Series. We’re hosting a day-long discussion focused on the Zendesk SLA feature. Throughout the day, I’ll post best practices and other resources about Service Level Agreements and our own SLA feature.
Can a ticket be created on behalf of a customer (via a phone call for example) without an auto-response being sent to the customer? Yes! In this Zen U Tip of the Week, we’ll look at work-arounds to prevent this trigger from firing for chat and agent-created tickets
Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk series. We’re hosting a day-long discussion focused on how we triage tickets
