Today, we are excited to introduce you to the first collaboration from Zopim and Zendesk. Zopim Chat is now integrated with your Zendesk—bringing you and your customers a better chat experience to the beautifully simple Zendesk interface you call home
Here at Zendesk, we naturally have more experience using the Zendesk application to run our customer service than virtually anyone. As we’ve grown, we’ve adapted our own Zendesk to support
In the latest tip of the week. we’ll learn how to build custom Zendesk reports and keep track of important customer service metrics
We are in the midst of a “consumer awakening”; a radical shift in the way consumer expect to interact with brands. Mobile technology has transformed the way consumers live their lives
Zendesk listed today on the New York Stock Exchange under the symbol ZEN. Our founders rang the opening bell alongside Zendesk employees
Finding the right customer service talent is no simple task. As part of our series, How to Hire the Best Customer Service Reps, we put together this handy checklist that will help you the sort through that pile of resumes
Rich Gallagher will be joining Zendesk for a live webinar on May 22nd We talked with Rich about what hes learned about how agents and managers communicate with customers and with each other
It starts with a pause. Then, with a tremor, the support agent utters the most traumatizing words known to man
Check out the latest Zendesk Benchmark report here. This report for the 1st quarter of 2014 is available now and focuses on benefits of customer support data
The mobile era is already well under way. For companies looking to use mobile apps as a way of engaging with their customers, this represents a challenge and an opportunity
When someone contacts your company with a question or issue, they don’t care if your business is B2B or B2C, they’re probably seeking an H2H interaction: human to human. If your customers are human beings
Your agents are handling the difficult task of trying to please customers, one phone call at a time. Wait, you say, we’re a contact center—not a call center—and our agents are doing more than
One of the best investments you can make when working in customer support is taking the time to write appropriate, relevant responses to your customers
Chat support is one of the few online tools that provides instant support and personalized responses. Here are 6 ways to effectively use live chat support: 1. Turning prospects into buyers
Recently, the Zendesk video team produced a customer story focused on Zendesk in retail. Initially we weren’t sure how best to make the video. The challenge we faced is
Views enable you to organize your tickets into lists using the ticket and user data in your Zendesk. But if you’ve ever built a complex view with lots of conditions or a view that returns lots of tickets, you may have been less than happy with the time it takes to load
OK, maybe that’s an exaggeration. But these integrations will help you give better customer service
One of the realities of working for a company that genuinely cares about customer service is this: every employee, to a degree, works in the customer service department
By keeping a close eye on your team’s current performance, you can start making adjustments to better serve your customers and provide quality service
Considering interacting with your customers through social networks? Today is your day! Were hosting a discussion in our forums today focused on how to provide great support through social media
Ed Horrell will be joining Zendesk for a live webinar on April 22nd. We talked with Ed about what hes learned about the customer experience from some of the worlds most-loved brands.
Imagine a situation when you need to provide your customers with more than one option for providing feedback. It could be that you have customers who speak a multiple languages and you want to offer a feedback tab for each one. Or you may want to provide feedback tabs that are specific to a single […]
Were excited to announce that we have acquired the award-winning web app company Zopim! Zopim is easy-to-use, live chat software that we are thrilled to add to our family of products. The entire Zopim team
