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Integrated voice software

Stay dialed in

Speak directly with customers to deliver personalized solutions to complex issues

Known as Zendesk Talk

Talk it out

Even in the age of emails, texts, and DMs, sometimes talking to a real human solves the problem fastest. Our integrated voice solution syncs with all other channels, and lets agents see all customer information right away. Now that has a nice ring to it.

  • Instant customer information

    Immediately set up phone numbers, voicemail, and text messages.

  • Embedded voice

    Add a call button to give your customers a seamless way to contact you in your mobile app or browser.

  • Unified conversations

    Handle calls, voicemails, and texts in the same space where you manage emails, chat, and social messaging.

The basics

Get the 411

Take calls immediately with a cloud-based voice solution that works right out of the box.

Routing and queuing calls

Always on call

Ensure callers always reach the right agent at the right time with interactive voice response (IVR) routing, group routing, and overflow and after hours routing. Set your maximum queue size and wait time, and allow callers to request a callback instead of holding.

Monitoring and reporting

Keep an eye out

Measure and improve your phone support operations with real-time analytics. Cross-channel reporting lets you compare performance to messaging, email, chat, and other conversational experiences. Monitor and record calls to ensure quality conversations while protecting customer privacy.

Logo: Harry's
“We’re really making sure we have people in the right place at the right time, and that our customers are reaching a person as quickly as possible to get their questions answered.”

Katie Rogers

Senior Director of Customer Experience at Harry's


reduction in abandonment rate


of calls answered in 60 seconds or less

Customer service is hard. Zendesk makes it easier.