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Inbound Call Center

Be there for your customers with an inbound call center

What is an inbound call center?

An inbound call center is a contact center companies use to take large volumes of phone calls from those who are seeking technical support, answers to questions, issue resolution, or any other customer service issues. The calls are answered by customer service agents or call agents, unlike outbound call centers which predominantly focus on making calls. It's a necessity for nearly every industry.

Zendesk Talk is inbound call center software embedded in the Zendesk Support ticketing system, allowing service teams to provide more personal, productive phone support within an omnichannel customer journey.

Deliver more personal phone support

Natively embedded into the Zendesk Support ticketing system, Talk helps customer service teams provide inbound call center services within a multichannel context, for seamless support across email, chat, social media, SMS and voice. If your team is considering inbound call center solutions, Talk helps growing service teams resolve issues faster, measure and improve phone support operations and deliver better customer experiences across channels.

Empower agents to resolve more issues, faster

Designed specifically for Support workflows, with time-saving tools like automatic ticket creation and customer profile screen-pops, Talk allows agents to focus on helping customers quickly, not on searching for information or navigating multiple systems. At its core, Talk is incoming call software that allows teams to focus on phone calls, not taking notes or manually logging conversations.

Measure and improve phone support operations

Keep track of all calls with tickets and call recording, monitor queue volumes and agent performance with real-time reporting and monitoring, and understand how your phone support fits into your multichannel operations with centralized reporting.

Start today

Zendesk Talk is call center software for more personal and productive phone support. Embedded in the Zendesk Support ticketing system, Talk offers call tracking, flexible IVR and routing systems, and powerful analytics, all within a multichannel support context. The only phone support solution native to Zendesk, Talk offers seamless workflow and reporting integration, helping agents resolve issues faster and giving managers visibility into operations. Easy to setup and fully cloud-based, Talk allows teams to get up and running with full call center functionality in minutes, without engaging IT, hiring additional technicians, or managing new vendors.

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