Be there for your customers with an inbound call center
What is an inbound call center?
An inbound call center is a contact center companies use to take large volumes of phone calls from those who are seeking technical support, answers to questions, issue resolution, or any other customer service issues. The calls are answered by customer service agents or call agents, unlike outbound call centers which predominantly focus on making calls. It's a necessity for nearly every industry. Zendesk Talk is inbound call center software embedded in the Zendesk Support ticketing system, allowing service teams to provide more personal, productive phone support within an omnichannel customer journey.
Deliver more personal phone support
Empower agents to resolve more issues, faster
Measure and improve phone support operations
Zendesk Talk is call center software for more personal and productive phone support. Embedded in the Zendesk Support ticketing system, Talk offers call tracking, flexible IVR and routing systems, and powerful analytics, all within a multichannel support context. The only phone support solution native to Zendesk, Talk offers seamless workflow and reporting integration, helping agents resolve issues faster and giving managers visibility into operations. Easy to setup and fully cloud-based, Talk allows teams to get up and running with full call center functionality in minutes, without engaging IT, hiring additional technicians, or managing new vendors.Start a free trial
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