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Live chat provides a fast and responsive way to connect with customers in real time
Image: Zendesk Chat Product Logo

Try our Enterprise plan free for 14 days.

No credit card required.


Lite

from...
free

 

  • 1 concurrent chat
  • Chat rating
  • 14-day chat history

Team

from...
   
per agent per month

All Lite and...

  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Widget customization
  • Public apps**
  • 24/5 live chat support

Professional

from...
   
per agent per month

All Team and...

  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking
  • Private apps**

Enterprise*

from...
   
per agent per month

All Professional and...

  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 support
Message is free for all Chat plans until November 1st. After that, it's limited to Chat Enterprise. Learn more

* Free Trial starts on Enterprise.
**Public and Private apps require a Zendesk Support account.
Prices shown are billed annually. For prices billed month-to-month, click here.

Frequently asked questions, answered.

  • GENERAL

  • How does the free 14-day trial work?

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    After you create an account, you have instant access to all Zendesk Chat features on the Enterprise plan for 14 days. During this period you can upgrade to a fully paid plan at any time.

    You don’t need a credit card during the trial period.

  • Do I have to start with a free 14-day trial?

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    Yes, we firmly believe you should only pay for software once you are convinced of its value. The best way to ensure that Zendesk Chat is the best fit for your organization is through our full-featured 14-day trial. Over the course of the trial, you will also understand the feature set and be better positioned to select a suitable package for your needs.

    But if you're already convinced, you can upgrade to a paid plan at any point.

  • What happens after the free 14-day trial?

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    Towards the end of the 14 days we will email you and check if you want to upgrade. If you feel ready to buy a paid plan you can do so using a credit card or PayPal. If you choose not to upgrade during the trial period, we will offer you the option to downgrade to the free Lite package. Most of the features and additional agents you added will be automatically disabled at this point.

    If you choose to upgrade later, the disabled features and agents can be re-enabled again.

  • What are agents?

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    Agents are your organization's team members who will log into the dashboard and respond to your customer's chats. Each agent will need to have their own account so they can serve customers. Basically, our agent fee is exactly like a per license fee that you use with other software packages.

  • What methods of payment are accepted?

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    We accept Paypal, Visa, Mastercard, Amex, and Diner's Club.

  • Can I change packages at anytime?

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    Plans are month-to-month or annual. You can change your package anytime, but keep in mind the change will not take effect until the end of your buying cycle.

  • What is Message?

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    Zendesk Message is a newly launched feature of Chat that allows your Chat agents to extend their expertise to engage with customers over popular messaging channels like Facebook Messenger, Twitter Direct Messages, and Line. Conversations from these channels will be funnelled into the Message dashboard for your agents to manage and respond to at scale. New channels will be added over the course of the year.

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