Strike up a conversation

Reach your customers, instantly via web, mobile, and messaging

Try our Enterprise plan free

No credit card required

Lite

from...

 

 

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team

from...

  per agent
per month

Lite, plus...

  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps**

Professional

from...

  per agent
per month

Team, plus...

  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking
  • Private apps** (requires Support)

Enterprise*

from...

  per agent
per month

Professional, plus...

  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support
Chat Lite is available for free in all Support plans

Prices shown are billed annually. For prices billed month-to-month, click here.
*Your free Chat trial starts on Enterprise.
**Public and Private apps require a Zendesk Support account.

Frequently asked questions, answered.

General

How does the free trial work?

After you create an account, you have instant access to all Zendesk Chat features on the Enterprise plan. During this period you can upgrade to a fully paid plan at any time.

You don’t need a credit card during the trial period.

Do I have to start with a free trial?

Yes, we firmly believe you should only pay for software once you are convinced of its value. The best way to ensure that Zendesk Chat is the best fit for your organization is through our full-featured trial. Over the course of the trial, you will also understand the feature set and be better positioned to select a suitable package for your needs.

But if you're already convinced, you can upgrade to a paid plan at any point.

What happens after the free trial?

Towards the end of the trial we will email you and check if you want to upgrade. If you feel ready to buy a paid plan you can do so using a credit card or PayPal. If you choose not to upgrade during the trial period, we will offer you the option to downgrade to the free Lite package. Most of the features and additional agents you added will be automatically disabled at this point.

If you choose to upgrade later, the disabled features and agents can be re-enabled again.

What are agents?

Agents are your organization's team members who will log into the dashboard and respond to your customer's chats. Each agent will need to have their own account so they can serve customers. Basically, our agent fee is exactly like a per license fee that you use with other software packages.

What methods of payment are accepted?

We accept Paypal, Visa, Mastercard, Amex, and Diner's Club.

Can I change packages at anytime?

Plans are month-to-month or annual. You can change your package anytime, but keep in mind the change will not take effect until the end of your buying cycle.