Dig in

Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience.

Start your free trial of Explore Professional today

Lite

  with Support Professional
and above

 

  • Integrated Zendesk reporting
  • Pre-built dashboards
  • Best practice analytics
  • Filters & drill-ins
  • Chart & dashboard export
  • Daily data refresh

Professional

  per agent
per month

Lite, plus...

  • Customizable charts & dashboards
  • 20+ chart styles
  • Editable metrics & attributes
  • Calculations & Result Manipulations
  • Custom filters & drill-ins
  • Forecasting & ‘what-if’ analysis
  • Sharable dashboards & scheduled delivery
  • Roles & data access management
  • Hourly data refresh

Prices shown are billed annually. For prices billed month-to-month, click here.
Requires a Zendesk Support Professional or above subscription.
Zendesk Explore can manage data volumes up to 3 million Zendesk Support tickets.
Customers who have purchased a Zendesk Support Professional or above license prior to November 13th, 2018 will receive Zendesk Explore Professional free of change.

Frequently asked questions, answered.

General

How does the free trial work?

After you create an account, you have instant access to all Zendesk Explore features on the Enterprise plan. During this period you can upgrade to a fully paid plan at any time.

You don’t need a credit card during the trial period.

Do I need a Support plan to use Zendesk Explore?

Yes. To access Zendesk Explore, you must be on a Support Professional or higher plan.

Do I have to pay for pre-built reports?

Users on Support Professional or above will have access to Explore Lite which includes pre-built, best practice dashboards for each Zendesk channel.*

*Dashboard availability depends on product plan

Do I need to purchase an Explore plan to customize my reporting?

Yes, to build customized reporting you will need to purchase an Explore Professional license.

Do my agents have access to Zendesk Explore?

Yes, agents have access to Zendesk Explore and administrators have flexible control over their permissions.

What happens after the free trial?

If you are a Zendesk customer and would like to continue using Explore beyond the free trial, you will need to add Explore to your Zendesk subscription. If you are not yet a Zendesk customer, you will need to purchase a subscription to Zendesk Support before continuing to use Explore.

Can I change packages at any time?

Plans are month-to-month or annual. You can change your package anytime, but keep in mind the change will not take effect until the end of your billing cycle.

Do Light Agents have access to Zendesk Explore?

No. At this time, Light Agents do not have access to Zendesk Explore. Users will need a full seat of Support Professional or above to access Explore.

Join us for a live product demo

We'll walk you through the product family and answer any questions you have about Zendesk.

Schedule a demo