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A smart knowledge base for better self-service and empowered agents
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Prices shown are billed annually. For prices billed month-to-month, click here.
Guide requires a Support account.
Feature availability may depend on Support plan.
*Your free trial starts on Guide Professional.
Frequently asked questions, answered.
How does the Zendesk Guide Trial work?+-
Your Zendesk Guide trial starts on the Professional plan and lasts.
What happens at the end of my Guide trial?+-
If you are a Zendesk Support customer and would like to continue using Guide beyond the free trial, you have two options:
1. Purchase a Guide Professional subscription.
2. Downgrade to Guide Lite for $0 per agent/month (included with your existing Zendesk Support plan). Note that you will lose some of the advanced functionality of Guide Professional.
If you are not yet a Zendesk customer, you will need to purchase a subscription to Zendesk Support before continuing to use Guide.
What happens if I downgrade to Guide Lite at $0?+-
If you downgrade to Guide Lite, your setup will remain the same. However, you may lose access to a few things, including the ability to customize your help center theme, the ability to activate Community, limited reporting, no access to automated ticket deflections with Answer Bot, among many others.
Is Zendesk Guide available for purchase separately from Zendesk Support?+-
To purchase Zendesk Guide, you will need to purchase a subscription to Zendesk Support. Learn more about those plans here.
Are there any additional contracts or fees? Can I change plans?+-
Nope-You pay for your agents. That's it. There are no setup or initiation fees, and most customers are fully up and running in a day.
Guide Professional plan is month-to-month or annual. You can start, stop, or make changes to your plan at any time, but note that refunds are not given for cancellation or downgrades. (See our Terms of Service for full details.)
Do I need to buy a Guide seat for every agent on my Support account?+-
Yes. You will need the exact number of seats you have on your Support plan. This way, agents are empowered to create content, link content into tickets, and flag content for improvements when necessary.