Four powerful products.
One pretty package.
|Per agent / per monthover 35% off||*||*|
|Omnichannel support with email, chat, phone, social media and messaging|
|Knowledge base for self-service|
|Reporting and analytics|
|Platform extensibility with private and public apps|
|Multiple ticket forms||*|
|Roles and permissions, skills-based routing, and team publishing||—|
|Chat widget unbranding and chat web SDK||—|
|AI-powered satisfaction prediction||—|
|24/7 support via phone and chat||—|
|Free trialSee full comparison||Buy now||Buy now|
* Available as an Add-on
* Prices shown are billed annually. For prices billed month-to-month, click here.
Usage, including phone numbers, inbound, outbound and voicemail minutes and optional voicemail transcription, sold separately.
Frequently asked questions, answered.
What does The Suite include?
Each agent on The Suite has access to Support, Guide, Chat, and Talk, at either the professional or enterprise edition of each of these products.
Do all of my agents get access to the products in The Suite?
Yes! All of your agents will have access to Support, Guide, Chat, and Talk. This means no more complications deciding and managing who needs what, and all your agents will be empowered to offer omnichannel support.
What if I only want some of the products in The Suite?
The Suite is the simplest way to get up and running with everything all of your agents need to offer omnichannel support, at a great price. If you only want some of the products in The Suite, you can assemble your own solution from our individual products and decide which agents need access to which products.
Can I buy the Suite together with individual products?
The Suite can be purchased together with Zendesk add-ons and products that are not in The Suite. The Suite cannot be purchased together with additional seats of Support, Guide, Chat, or Talk.
How do I get up and running on The Suite?
With The Suite Self-Starter Pack, Admins and Agents can learn the ins and out of each product and learn best practices of setting up a solution that meets their needs.