Elevate the conversation

The full service experience
Professional
Enterprise

Per agent / per monthover 35% off

Omnichannel support with email, chat, phone, and public social channels

Social Messaging add-on (WhatsApp**, WeChat, LINE, Facebook Messenger, and Twitter Direct Messages)

Knowledge base for self-service

Agent Workspace

Dashboards and reporting, for every channel

Platform extensibility with private and public apps

Talk Partner Edition

Multiple ticket forms

*

Roles and permissions, skills-based routing, and team publishing

Multibrand

Chat widget unbranding and chat web SDK

Identify knowledge gaps with Content Cues

24/7 support via phone and chat

Custom Objects, powered by Sunshine

Prices shown are billed annually. For prices billed month-to-month, click here.
Usage, including phone numbers, inbound, outbound and voicemail minutes and optional voicemail transcription, sold separately.
*Available as an Add-on
**Additional costs apply for WhatsApp phone numbers

Frequently asked questions, answered.

What does The Support Suite include?

Each agent on The Support Suite has access to Support, Guide, Chat, Talk, and Social Messaging at either the professional or enterprise edition of each of these products.

Do all of my agents get access to the products in The Support Suite?

Yes! All of your agents will have access to Support, Guide, Chat, Talk, and Social Messaging. This means no more complications deciding and managing who needs what, and all your agents will be empowered to offer omnichannel support.

What if I only want some of the products in The Support Suite?

The Support Suite is the simplest way to get up and running with everything all of your agents need to offer omnichannel support, at a great price. If you only want some of the products in The Support Suite, you can assemble your own solution from our individual products and decide which agents need access to which products.

Can I buy the Support Suite together with individual products?

The Support Suite can be purchased together with Zendesk add-ons and products that are not in The Support Suite. The Support Suite cannot be purchased together with additional seats of Support, Guide, Chat, Talk, or Social Messaging.

How do I get up and running on The Support Suite?

With The Support Suite Self-Starter Pack, Admins and Agents can learn the ins and out of each product and learn best practices of setting up a solution that meets their needs.