Make it right

Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets
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Plans for teams of all sizes


Essential

from...
   
per agent
per month

 

  • Email & social channelsOut-the-box email integration (no need to set up your mail server) with unlimited email addresses. Customizable HTML and text templates.
  • Basic knowledge base
  • Web Widget & Mobile SDKEmbed support wherever your customers are on your Website or in your mobile app. Allow them to search the knowledge base, send a message, or start a live chat.

Team

from...
   
per agent
per month

Essential, plus...

  • Branded customer portalRequest management for customers to login and check the status or update their tickets.
  • Business rulesInitiate workflow triggered by ticket changes or time-based conditions. Your Zendesk comes with pre-configured business rules that we recommend as best practices. You can add more, modify, or turn them off.
  • Performance DashboardsGet visibility into ticket volume, customer satisfaction, and agent performance with KPI dashboards.

Professional*

from...
   
per agent
per month

Team, plus...

  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise

from...
   
per agent
per month

Professional, plus...

  • Custom agent roles
  • Multibrand support
  • Multiple ticket formsCreate multiple support request forms that show a unique set of ticket fields—–ensuring you’r'e gathering the right info from the customer for every support request.
  • Launch Success Program
  • Satisfaction Prediction

Elite

from...
   
per agent
per month

Enterprise, plus...

  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Prices shown are billed annually. For prices billed month-to-month, click here.
* Free Trial starts on Professional.

Frequently asked questions, answered.

  • TRIAL

  • How does the free trial work?

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    When you sign up for your trial of Support you'll have access to all Professional features. If you want to trial a specific plan, just contact us. At any point during the trial you can choose a plan and pay by credit card from within your account.

  • Can I trial Support, Chat and Talk together?

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    Yes! Chat will automatically be included in your Support trial. You can choose to add Talk to your trial as well.

  • What happens after the trial ends?

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    At the end of a Support trial, your data and setup remains intact. You can login and select a plan to purchase.

  • PURCHASE

  • How can I buy your software?

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    Just sign up for a trial and within your trial account you can purchase today. You can pay by credit card online, or our top level plans include an invoicing option.

  • How long are your contracts? Can I change plans?

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    Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Contact us for details.

  • Can I buy features a la carte? Are there any add-on fees?

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    With Add-ons for our Support product, you can pick and choose additional features that you need in addition to your core plan. Contact us if you would like to purchase an Add-on.

  • Is there a bundled price for Support, Chat and Talk?

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    The Lite plan of Chat comes free with Support. You can upgrade to Chat's Basic, Advanced or Premium plan on any Support plan. You can add Talk to any Support plan.

  • What discounts are available?

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    We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount.

  • GENERAL

  • What's an agent?

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    An agent is what we call anyone who logs into a Zendesk product. Each rep, admin, or manager needs their own agent license. Add as many agents as you want on any plan.

  • Do Zendesk products integrate with other applications & systems?

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    We have hundreds of pre-built apps and integrations. But you can build almost anything you want on top of the Zendesk platform via our developer API.

  • Will my data be private and safe?

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    Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.

  • More questions?

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    Our Help Center is open 24/7 or reach out to our global support team. We're here to help.

Get the personal touch with our Elite account

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