Talk is cheap

Zendesk Talk supports companies of all sizes with flexible subscription plans plus customized usage pricing.

STEP 1

Take your pick

Lite

from...
   
per agent
per month
pay for usage only

 

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription
now with Text

Basic

from...
   
per agent
per month
usage sold separately

Lite, plus...

  • Multiple phone numbers
  • Group routing
  • Business hours
  • Text messaging
now with Text

Advanced*

from...
   
per agent
per month
usage sold separately

Basic, plus...

  • IVR phone trees
  • Agent performance monitoring
  • Real-time analytics
  • Insights reporting
  • Multiple schedules

Partner Edition

from...
   
per agent
per month**






Access to telephony integrations & CTI toolkit for:

  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Prices shown are billed annually. For prices billed month-to-month, click here.
Talk requires a Support account.
*Free Talk trial starts on Advanced.
**Price of Zendesk Talk Partner Edition does not include cost of telephony partner solution.

Feature List

Lite Voice

Basic Voice

Advanced Voice

Toll free & local phone numbers* sold separately
LIMIT ONE NUMBER
sold separately sold separately
Inbound & Outbound minutes sold separately sold separately sold separately
Voicemail
Call Management
Answer in browser
Forward to phone
Mute
Hold
Warm transfer
Queue management
Pre-recorded & customized greetings
Queue size & wait time
Business hours
Schedules (multiple business hours)*
Agent efficiency
Inbound Caller ID
Automatic ticket creation
Click-to-call from a ticket
Call wrap-up time limits
Advanced Routing
Multibrand*
Group routing*
IVR (phone trees)*
Monitoring & Reporting
Call recording
Voicemail transcription
Call history reports
Real-time queue dashboards
Agent activity dashboards
Agent availability controls
Custom Insights reporting*
Enhanced Reliability
Twilio infrastructure
Failover

STEP 2

Plan your usage

Support customers anywhere in the world with affordable phone number and per minute pricing. Pay for what you use, or pre-purchase usage credit and save up to 20%. Read more details here.


Figuring out how much usage costs can get a little tricky, but that’s because it’s tailored to your needs. Calling French Guinea from your browser? You’ll pay a different rate than someone forwarding calls to a mobile phone in London. That’s why we’ve built a handy calculator to make it easy to break down costs.

Inbound Calls

Customers call my Zendesk in
 
and my agent answers calls using a
 
and my account is billed in
 
Phone numbers
 
$1
per month
Inbound calls
 
$0.016
per minute*
Voicemail
 
$0.013
per minute
Voicemail transcription
 
$0.05
per minute**
*Per minute price includes optional call recording, which is priced at $0.003 per minute
**English language transcription available only.

Outbound Calls

I call a customer using the
 
and call customers in
 
and my account is billed in
 

Outbound call rates*

 

Frequently asked questions, answered.

  • TRIAL

  • How does the Zendesk Talk Trial work?

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    Your Zendesk Talk trial starts on the Advanced Plan (unless you’re on the Zendesk Support Essential plan -- then your Talk trial starts on Basic). During the trial, you’ll have a free phone number for 30 days and $1 of call credit, which will cover about 50 minutes of calls. All outbound calls are automatically limited to two minutes and local or in-country numbers only. To make outbound calls to international numbers during your trial, contact Support.

  • What happens at the end of my Talk trial?

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    -

    If you are a Zendesk customer and would like to continue using Talk beyond the free trial, you will need to add Talk to your Zendesk subscription. If you are not yet a Zendesk customer, you will need to purchase a subscription to Zendesk Support before continuing to use Talk.

  • How can I try Text?

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    Text is a feature of Zendesk Talk. Your free trial of Zendesk Talk will include Text features. The free $1 credit and phone number will apply to both Talk and Text usage.

    If you already have a Talk trial or paid account, you may be able to use your existing phone number for Text. Contact support for more information.

  • PURCHASE

  • Is Zendesk Talk available for purchase separately from Zendesk Support?

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    -

    To purchase Zendesk Talk, you will need to purchase a subscription to Zendesk Support. Learn more about those plans here.

  • Do I need to use both Talk and Text?

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    -

    Text is available as a feature of your Talk Basic or Talk Advanced subscription. You can choose to enable your phone number for Text, for Talk, or in some geographies, for both.

  • How much can I expect to pay for usage?

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    -

    Your usage costs will depend on your team’s volume of calls and text messages, as well as geography.

    Usage charges include the costs of a phone number (charged monthly), calls (including inbound, outbound and voicemail, charged per minute), optional call recording and voicemail transcription (charged per minute), and texts (charged per text). Standard SMS rates are $0.0094 per inbound message; outbound rates may vary. Find more details regarding Text usage prices here.

    Calls are charged per minute, rounded up to the nearest minute. Per minute rates are charged differently whether you take or make calls in the browser or from an external number.

  • Are there any additional contracts or fees? Can I change plans?

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    -

    Nope! You pay for your agents and you pay for your usage. That's it! There are no setup or initiation fees, and most customers are fully up and running in a day.

    Talk plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades—see our Terms of Service for full details).

  • Do I need to buy a Talk seat for every agent on my Support account?

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    -

    No, you don't need to purchase a Talk seat for every agent on your Support account. You may choose which agents will use Talk.

  • USE

  • Can I use an existing phone number?

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    -

    If you have a US, Canada, UK, Germany, or AUS-based number (and we’re adding more every day – ask us if your country is available), you may be able to use that number for your Talk line. Porting can take at least 4-8 weeks. You can also forward calls to your new Talk number. Learn More

  • In what countries is Talk available?

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    -

    Talk is available wherever you (and your agents) use Zendesk products. Receive inbound calls to phone numbers in more than 40 countries, including United States, Austria, Belgium, Canada Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Spain, Sweden and the United Kingdom.

  • In what countries is Text available?

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    -

    We currently offer the following phone numbers for Text: US Local; US Toll Free; Australia Mobile; Austria Mobile; Belgium Mobile; Canada Local; Canada Toll Free; Chile Mobile; Czech Republic Mobile; Estonia Mobile; Finland Mobile; France Mobile; Germany Mobile; Hong Kong Mobile; Hungary Mobile; Indonesia Mobile; Ireland Mobile; Israel Mobile; Lithuania Mobile; Netherlands Mobile; Norway Mobile; Poland Mobile; Puerto Rico Local; Spain Mobile; Sweden Mobile; Switzerland Mobile; UK Local; UK Mobile. Check this list for updates.

  • Can I use the same phone number for Talk and Text?

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    -

    For countries that support Text, you can use the same phone number for Text and Talk although some restrictions may apply. Contact us for more information.

  • More questions?

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    -

    Our Help Center is open 24/7.

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