Spring til hovedindhold

Podcast 1 min read

How AI helps companies enhance the customer experience and control costs

The new Conversations with Zendesk podcast debuts with a wide-ranging discussion with Kajabi’s Jared Loman, Zendesk’s Caitlin Keohane, and host Nicole Saunders.

Af Mark Smith, Staff Writer

Senest opdateret May 19, 2023

For CX leaders, the current moment can feel a bit like whiplash: on the one hand, rising customer expectations and tighter budgets pose significant challenges to their businesses, yet rapid developments in artificial intelligence promise to radically elevate customer experiences.

So the question many leaders have been asking is, “Will AI help my company reduce costs and provide richer experiences to customers?” To explore this topic, Conversations with Zendesk host Nicole Saunders spoke with Jared Loman, vice president of customer experience at Kajabi, and Zendesk’s Caitlin Keohane, Senior Vice President, Global Customer Advocacy.

Subscribe to Conversations with Zendesk

Stay up to date on the latest episodes on your favorite podcast platform such as Spotify, Apple, YouTube, and Stitcher, or return to the Zendesk blog for new episodes every two weeks.

During the course of the episode, Loman and Keohane dove into how AI will enable companies to keep staffing costs flat despite rising customer inquiries, and how AI-powered chatbots will play a key role in surfacing relevant self-service content while assisting with triage and routing. Meanwhile, both see AI as a powerful tool to help agents provide hero-level service and offer customers the kind of immersive, conversational experiences they increasingly demand.



This debut episode of Conversations with Zendesk marks the first of a two-part series about AI’s ability to help businesses control costs and drive customer retention—be sure to listen to the second episode on May 31, which will again feature Loman as well as Maddie Hoffman, Zendesk’s director of self-service and automation.

Relaterede historier

Podcast
2 min read

Early insights from our AI implementation journey—with Zendesk’s Steven Warfield

With AI transforming the world of CX, Zendesk’s VP of Customer Service shares how we’re navigating big changes for our own internal teams—and what excites him about the future.

Podcast
2 min read

Building AI-powered experiences for humans—with Upwork’s Brent Pliskow

With AI at the heart of their support operation, Upwork is raising the bar for their customers and their internal teams.

Podcast
1 min read

Lessons from an AI success story—with XP’s Guilherme Kolberg

Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.

Podcast
1 min read

Direct from Relate 2024—with Zappos Insights co-creator Robert Richman

Join us in Las Vegas where we sat down with Robert Richman, author of The Culture Blueprint, and had attendees place their bets on the future of customer service.