Guide

The ultimate guide to CX in retail

Learn six best practices for creating great retail customer experiences.

Latest stories

Zendesk for Software + Cloud Services
Guide | 1 min read

Zendesk for Software + Cloud Services

Transform your CX and accelerate customer retention using our free guide.

5 ways to maintain brand loyalty beyond the holidays

5 ways to maintain brand loyalty beyond the holidays

Get expert tips to build your business after the holiday rush.

Why financial services companies need to invest in CX now

Why financial services companies need to invest in CX now

In this guide, we explore how financial services companies can transform their CX while reducing costs.

State of Sales 2022

State of Sales 2022

In this report, Zendesk explores why many companies struggle to build a connected sales organization and why it’s critical to do so in the face of volatile market conditions and the dawn of conversational CRM.

Conversational data orchestration for smart, seamless CX
Guide | 1 min read

Conversational data orchestration for smart, seamless CX

Get a quick introduction to conversational data orchestration powered by Zendesk.

How to use Zendesk for IT
Guide | 1 min read

How to use Zendesk for IT

Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite

Your how-to guide to growing with the Zendesk Suite

In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.

How to use Zendesk for HR
Guide | 1 min read

How to use Zendesk for HR

In this guide, we’ll show you how your HR team can use Zendesk’s low/no code tools to modernize your help desk and start building for the future of work, right here in the present.