In the age of the customer, delivering differentiated customer service has become a strategic imperative.Kate Leggett
Average spend from repeat buyers vs. one-time shoppers.
Better performance on the stock market for service leaders vs. laggards over 12 year period.
Forrester Trends 2016 Webinar
Watch our latest webinar to learn about the future of customer service, featuring Ian Jacobs, Senior Analyst at Forrester Research.Watch
Forrester Trends 2016 Report
Access a complimentary copy of Forrester’s Top 10 Customer Service Trends for 2016 report for analysis and recommendations.Access
Bright Ideas: Enterprise Customer Stories
Take a journey to the land of better customer relationships. In this brand new eBook, a diverse cross-section of our customers tell stories of innovating at scale with Zendesk.Download
Fast Company recently ranked Zendesk as one of the Top 5 innovative companies in Enterprise Software. See how we can help you innovate your customer service.Innovation Inspiration
1 billion interactions per year
Zendesk is an elegant help desk software interface for communicating with customers. Zendesk brings conventional channels (voice and email) and emerging channels (chat, social, and Facebook Messenger) together, making it easy to connect however and wherever customers prefer.
76% of people prefer self-service over speaking to a rep. Zendesk’s customizable Help Center makes it easy for companies to offer their customers embedded self-service experiences across mobile and web that maximize ticket deflection.
Personalized service requires greater customer context. Gain visibility into customer interactions so you can better serve their needs. Understand and predict customer satisfaction, track NPS over time, and uncover actionable Insights across your data.
Scale With Us
If Zendesk can successfully scale within big government you can be successful with enterprises of any size.Dustin Laun, Senior Advisor of Innovation
Our Enterprise support team is stacked with experts, offering worldwide 24x7 support across email, phone, and chat. We also offer advanced support options like a one hour Service Level Objective from our global support team and a 99.9% uptime Service Level Agreement.
Our Success team works with you to set goals and create strategies to optimize your customers’ experiences across all stages of growth. Through focused services we help companies stay agile in the evolving world of customer service.
Zendesk is designed to be flexible because no two businesses are exactly alike. Our platform is open and extendable to allow enterprises to integrate with the best of breed applications they already use.
Unite your business by connecting your favorite tools
Select from over 350+ existing apps and integrations that plug directly into Zendesk.
Take advantage of Zendesk’s robust API to customize your customers’ and teams’ experience
Build powerful products within or on top of your Zendesk using our APIs, Apps, and mobile and chat SDKs.