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The best customer experiences

Zendesk provides the complete customer service solution that’s easy to use and scales with your business

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Software that hits the sweet spot

Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy on your customers, but sets your teams up for success, and keeps your business in sync. It’s everything you need, in one powerful package.

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Make it easy for your customers

Offer support in ways that are convenient for your customers, so it's simple for them to get the answers they need.

Meet your customers where they are

Provide support anywhere, so customers can always reach you. The conversation stays connected, no matter how they choose to interact (over messaging, live chat, social, email, or voice).

Messaging

Empower customers to help themselves

Build an integrated help center and community forum. Customers can resolve issues at their own pace — while reducing resolution times for agents.

Help center

Provide a personal touch at scale

Personalize the experience for each customer, even as you scale. Use automation and AI-powered bots to get the context to ensure customers never have to repeat themselves.

AI-powered bots

Set your teams up for success

Help your agents, admins and internal teams do their best work. Zendesk offers robust out-of-the-box tools that are quick to set up and easy to use.

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Manage and respond from one unified place

Make it easier to track, prioritize, and respond to customers with one unified agent workspace. And with complete customer context— including 1,000+ pre-built integrations—agents can provide better, more personalized support.

Agent workspace

Boost agent efficiency

Save agents time with collaboration tools that efficiently connect with internal and external partners. Help them respond faster with prepared answers and the right details for each issue.

Collaboration tools

Work smarter with routing and intelligence

Leverage built-in routing and intelligence to collect critical details and reduce data entry. Plus, escalate issues to the agent best suited to help.

Routing and intelligence

Deliver self-service content at scale

Empower your content managers with integrated knowledge management. Share the workload by getting agents to contribute expertise directly from their workspace.

Knowledge management

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Keep your business in sync

Customize to your heart’s content with an open and flexible platform that you can scale, extend, and optimize as your business changes.

Integrate with your systems

Integrate all relevant customer data using our powerful integration options, including code and no-code functionality.

Manage a unified view of your customer

Create one unified view of your customer. Use it to personalize experiences across the entire customer journey.

Single customer view

Make sense of it all with actionable insights

Analyze, monitor and act based on what your customers need. It all works across sales, service, and third party systems with easy to use analytics and reporting.

Analytics and reporting

We can lend a hand

We have the expertise to work as an extension of your team, ensuring our solutions have a strategic impact on your business.

Learn more

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Calculate your ROI with Zendesk

Determining ROI can be tricky. Luckily, we’ve got a tool for that. Check out Zendesk’s ROI calculator to see the benefits of an omnichannel approach to customer support.

Tell us a little more about yourself, and we’ll do the rest:

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Tomorrow’s forecast just got a little bit brighter. Here is where you can expect some reductions.
00% Cost per contact
00% Phone average handle time (min)
00% Chat average handle time (min)
00% First contact resolution (FCR)
Projected ROI 00%
Total cost savings $00

Disclaimer

The above estimates are based on Industry & Zendesk benchmarks with the assumption of using a single, integrated omnichannel solution. These numbers are designed to be only directional in use. Individual results & performance may differ.

Start a free trial of The Support Suite to see it in action.

*Please note, this tool does not include data from our recent CX Maturity report from ESG.